Customer Service Associate

Xcel Marketing Group Inc; Meridian (ID); On-site; USD 26,000 - 78,000; Full time

Benefits offered by this job

Commission incentives

Weekly pay

Paid travel opportunities

Fun work environment

Job summary

Xcel Marketing Group Inc, located in Meridian, Idaho, is seeking a customer-oriented service representative. This role involves acting as a liaison between customers and the company, addressing inquiries, and ensuring high customer satisfaction. A successful candidate will possess strong communication skills and demonstrate empathy, patience, and active listening.

Compensation includes a base pay of $10 per hour with weekly payments, plus commission incentives, allowing representatives to average between $500-$1000 a week. Opportunities for paid travel and working within a vibrant team environment are also highlighted.

Qualifications

• Track record of over-achieving sales quotas.
• Ability to adapt and respond to various customer personalities.
• Effective communication and presentation skills.

Responsibilities

• Engage with customers and assess their needs for satisfaction.
• Provide accurate product information using appropriate methods.
• Handle complaints and offer suitable solutions.
• Promote services and maintain customer relationships.

Skills

Strong people skills

Active listening

Customer orientation

Excellent communication skills

Adaptability

Job description

Xcel Marketing is an in-store marketing company that represents the leaders in home entertainment inside the largest retailers in the world. We are passionate about delivering quality and results. We value teamwork within our agency and strive for good partnerships across all platforms.

Job Description

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Direct Marketing
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets
• Handle customer complaints, provide appropriate solutions and alternatives
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage with customers
• Work within a Retail
• Promote our services and products

Requirements

• Track record of over-achieving quota
• Strong people skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills

Additional Information

$10 base pay/ paid weekly every friday + commission incentives

our reps average $500-$1000+ a week

Occasional paid travel opportunities

Fun, Lively Group of Professionals!