Customer Service Associate

Laundry Capital; Lawrence (MA); On-site; USD 20,664 - 22,041; Part time

Benefits offered by this job

Sales-based bonuses

Tips from customers

Flexible scheduling

Employee discount

Commuter benefits

Career growth

Job summary

Clean Rite in Lawrence, MA is hiring for a part-time associate to support daily operations at our laundromats. You will help customers with laundry cards, machine choices, retail purchases, and wash-and-fold orders while maintaining a clean, safe store.

You’ll work flexible shifts, receive tips and a sales-based bonus opportunities, and benefit from employee discounts and commuter perks as part of a growing company that values its people.

Qualifications

• 18+ only.
• Part-time availability and flexibility.
• Ability to assist customers with laundry cards and machine selection.

Responsibilities

• Maintain store cleanliness and safety according to policy.
• Assist customers with laundry cards, machine selection, and wash & fold services.
• Operate cash register and handle retail transactions.
• Stock retail items and ensure prices and signage are clear.
• Follow company policies and procedures.

Skills

Customer service

Cash handling

Communication

Tools

POS system

Job description

Job Description

Join a Team That’s Changing an Industry

Step into the future of laundry services!

As one of America’s largest retail laundromat operators, we’re not just doing laundry, we’re transforming the customer experience.

Since 1996, we’ve built modern 4,000+ sq ft “super store” laundromats designed with cutting-edge equipment, comfortable spaces, and a customer-first mindset that sets industry standards.

At Clean Rite, our people make the difference. We’re proud to build teams that deliver exceptional service while supporting the communities we serve.

Why Join Our Team?

• Competitive hourly pay and earnings potential.
• Sales-based bonus opportunities.
• Tips from customers who appreciate great service.
• Multiple shifts and flexible scheduling.
• Employee discount and commuter benefits.
• Career growth with a fast-growing company.

If you're passionate about customer service and want to grow with a company that values its people, explore our opportunities and join the Clean Rite Crew today!

The essential functions of this position include:

• Store Cleanliness & Upkeep: Ensure the highest level of cleanliness is maintained inside and outside of the stores; informs supervisor when janitorial items are running low; continually walks the floor picking up debris, emptying trash containers, checking bathrooms and performing other cleaning duties as required.
• Customer Service & Satisfaction: Reports to work on time and in a clean uniform; assist customers with use of laundry cards, machine selection and operation, retail purchases, wash and fold orders and with any other questions or concerns that arise.
• Store Safety & Security: Follows all safe practices to prevent accidents and injuries to customers and employees; knows what to do in emergency situations such as fires, floods and severe weather; maintains a safe environment inside and outside of the store.
• Retail: Can accurately utilize the cash register or point of sale computer; has a thorough knowledge of the products sold and what they are used for; encourages customers to purchase additional items; ensures retail items neatly stocked at all times. Handles customers' wash & fold orders when applicable.
• Policies & Procedures: Follows all company policies and procedures.
• 18+ only, please.

Job Type: Part-time.

Salary: $15.00 to $15.50 per hour.