Customer Service Associate

Walgreens; Irvine (CA); On-site; USD 23,000 - 26,000; Full time

Job summary

Walgreens is seeking a customer-focused team member in Irvine to provide exceptional service at the register and in-store areas. You will greet customers, assist with products, and perform photo area services while maintaining a clean and organized store environment.

The role emphasizes cash handling, upselling, and adherence to store policies, with flexible scheduling including evenings and weekends. Prior retail experience is preferred.

Qualifications

• Engages customers with greeting and assistance to ensure a positive shopping experience.
• Ability to assist with products and services and resolve customer issues.
• Proficient in cash handling and checkout procedures.
• Knowledge of shelf merchandising and store display standards.

Responsibilities

• Delivers a distinctive and delightful customer experience.
• Registers purchases, handles cash, returns and exchanges.
• Greets customers, assists with products, and resolves issues for satisfaction.
• Shares best practices to deliver Walgreens service traits and customer care.
• Provides photo area services including passport photos and prints.
• Manages web pick-up orders and delivers them to customers.
• Keeps store clean, organized, and merchandised; maintains inventory and price checks.
• Follows asset protection procedures and adheres to policies and safety standards.
• Performs additional tasks and assignments as directed.

Skills

Customer service

Cash handling

Retail operations

Merchandising

Inventory

Tools

POS system

Photo area equipment

Job description

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and recommends trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by Manager or assigned by corporate.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.
• Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range: $16.9 - $19 / Hourly