Customer Service Associate

Talentify; Idaho Falls (ID); On-site; USD 21,000 - 26,000; Part time

Job summary

Walgreens in Idaho Falls is looking for a part-time team member to deliver a friendly customer experience and efficient checkout service. You will greet customers, assist with product selections, and handle cash and returns while keeping shelves neat and stocked.

Responsibilities include operating the register, processing payments, supporting displays, inventory, and policy compliance. Experience in retail is preferred; bilingual or additional duties may be assigned as needed.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

• Greet and assist customers to provide a positive shopping experience.
• Operate cash register, process payments, and handle returns/exchanges in a courteous manner.
• Maintain clean, organized shelves and displays; restock as needed.
• Assist with inventory, price tagging, and store resets per policy.
• Follow asset protection procedures and comply with state laws for regulated products.
• Support customer service in the photo area and web order pickup as required.

Skills

Customer service

Cash register

Merchandising

Communication

Teamwork

Tools

POS systems

Store equipment

Job description

Job Description

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and recommends trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super-structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by Manager or assigned by corporate.

External Basic Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

Employment Type

Part-time

Job Function

Retail

Store

15973-IDAHO FALLS ID

Common Location

1604 W BROADWAY ST,IDAHO FALLS,ID,83402-03048-15973-S

Pay Type

Hourly

Start Rate

15

Max Rate

19