Customer Service Associate

Basspro; Huntsville (AL); On-site; USD 1,653,000 - 2,204,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid holidays

Job summary

Bass Pro Shops in Huntsville, Alabama, seeks a Customer Relations Associate to greet customers, assist with merchandise, and provide information to help shopping decisions. You will handle returns, process refunds, sell hunting licenses, and support store initiatives while keeping a clean, well-stocked workspace and delivering world-class customer service.

Strong communication, teamwork, and basic math skills are required, as is the ability to stand for long periods and work in a dynamic retail

Qualifications

• Ability to calculate figures and make change.
• Friendly and professional communication with customers and coworkers.
• Ability to establish and maintain effective working relationships.
• Operate computerized Point of Sale register system.

Responsibilities

• Greet customers promptly and ensure a friendly, welcoming atmosphere.
• Handle merchandise returns and process refunds/exchanges.
• Sell hunting licenses and assist with related programs.
• Maintain clean, well-stocked work area and follow store policies.
• Assist customers in making buying decisions by identifying needs and offering recommendations.
• Support incentive and reward programs and promotions.

Skills

Customer service

Cash handling

Communication

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

POSITION SUMMARY:

The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.

ESSENTIAL FUNCTIONS:

• Secures all firearms brought into the store with trigger locks.
• Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Greets all customers as they enter the store in a friendly and outgoing manner.
• Handles customer's merchandise returns; complete refund / exchange paperwork.
• Sorts returns by category and return to proper area.
• Sells appropriate Hunting and Fishing Licenses.
• Handles and administers all incentive and reward programs.
• Remains product knowledgeable.
• Remains aware of advertised sales.
• Keeps work area clean, neat and well stocked with supplies.
• Follows all Company Policies and Procedures.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by:
  • identifying and evaluating customers' needs
  • making product recommendations based off this analysis
  • promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.
• ALL OTHER DUTIES AS ASSIGNED.

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High school diploma or equivalent experience.

KNOWLEDGE, SKILLS, AND ABILITY:

• Ability to calculate figures such as discounts and make change to customers
• Ability to communicate in a friendly and professional manner to our customers and other associates
• Ability to establish and maintain effective working relationships with Management, coworkers and customers
• Ability to operate computerized Point of Sale register system

TRAVEL REQUIREMENTS:

• N/A

PHYSICAL REQUIREMENTS:

• Constantly stand and/or walk during shift
• Constantly communicate with others to exchange information
• Constantly repeat motions that may include the wrists, hands and/or fingers
• Occasionally ascend or descend ladders, stairs, ramps, etc.
• Occasionally work in low or high temperatures
• Occasionally work in noisy environmentsLight work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)

INDEPENDENT JUDGEMENT

• Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Full Time Benefits Summary:

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].