Customer Service Associate

Wawa, Inc.; Hatfield (MA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical/dental/vision

Mental health benefits

401(k) + matching

Education assistance

Store discounts

Paid time off

Flexible schedules

Job summary

Wawa, Inc. in Hatfield, MA is seeking a Customer Service Associate to greet customers and provide friendly, efficient service. You will handle the register, assist with fueling and lottery, and ensure shelves are stocked and the store remains clean and inviting.

You will thrive in a team environment, communicate clearly, and multitask in a fast-paced setting while supporting customers’ daily needs and upholding Wawa’s service standards.

Qualifications

• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Must be 16+ years old with reliable transportation.
• Enjoys working in a team environment.

Responsibilities

• Greet customers and engage with them quickly and courteously.
• Prepare food items and keep the coffee station clean and organized.
• Operate the cash register, handle payments, and assist with fuel and gift cards; support lottery and ID checks.
• Keep shelves stocked, fresh, and inviting; follow store policies.
• Complete housekeeping duties including cleaning, dusting, sweeping, and trash removal.

Skills

Customer service

Communication

Multitasking

Teamwork

Tools

Cash register

Job description

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter.

What you’ll do:

- Greet and engage with customers to ensure their needs are met both quickly and courteously.

• Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well keeping our coffee station clean and organized.
• Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products.
• Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting.
• Help keep our stores clean and safe by following all established policy, procedures, and guidelines.
• Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.

Benefits:

• We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical/dental vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to other benefit and wellness programs.
• Eligibility for Wawa Benefits is defined under the terms of the plan(s)

Qualifications:

• Great communication and customer service skills.
• Ability to thrive in a fast-paced environment and multitask like a pro.
• Must be 16+ years old with reliable transportation.
• Enjoys working in a team environment.

The hourly range for this position is $15.00 - $18.75 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am - 6am.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.