Customer Service Associate

Mister Car Wash, Inc.; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Same-day pay

PTO from day one

Medical, dental and vision benefits

401(k) match

Tuition reimbursement

Job summary

Mister Car Wash, Inc. is seeking a Guest Service Specialist in Grand Rapids, MI. You will greet customers, promote products and Unlimited Wash Club, and ensure every guest leaves satisfied with a clean, dry car. Join a team that values service, energy, and teamwork.

This role requires enthusiasm for customer care, ability to work varied shifts including weekends, and a readiness to contribute to a fast-paced, growing brand with strong values and benefits.

Qualifications

• Experience in customer service or retail preferred.
• Able to stand for long periods and be on your feet.
• Willing to work weekends and holidays.
• Strong communication and interpersonal skills.

Responsibilities

• Greet customers with a wave and a smile.
• Sell Mister Car Wash products and Unlimited Wash Club memberships.
• Thank customers for choosing Mister.
• Anticipate and solve customer needs.
• Ensure customers leave with a clean, dry, shiny car.
• Keep sites clean, inviting, and well-maintained.
• Collaborate with team to complete tasks and achieve goals.

Skills

Customer service

Sales

Communication

Teamwork

Flexibility

Job description

MI-0462, 1000 28th St SE, Grand Rapids, Michigan, United States of America

Job Description

Posted Tuesday, August 18, 2026 at 4:00 AM

Mister Car Wash is leading the industry as the nation's largest and most innovative car wash brand. Our team members make a difference every day by delivering exceptional customer service.

Our team is the heart and face of our brand, delivering the care, connection, and exceptional customer support that defines every customer experience.

As we accelerate our growth across the country, we’re looking for a Guest Service Specialist (GSS) who is ready to stand out and be part of something special.

Why Join Mister?

• Be part of an extraordinary team.
  Work where the energy is high and people are the heart of the business. Everything we do is guided by our core values: We Care, We Work Hard, and We Have Fun.
• Supercharge your career growth.
  We’re scaling nationally and investing in leadership at every level. Our industry-leading training programs will immerse you in our culture, brand standards, and operational playbook.
• Make any day a payday.
  With same-day pay, you have access to your money as you earn it.
• Enjoy amazing benefits.
  Mister team members enjoy PTO from day one and great benefits, including affordable medical, dental and vision, 401(k) match, tuition reimbursement, and more!

Your Day, the Mister Way

• Greet every customer with a wave and a smile.
• Enthusiastically sell our products and Unlimited Wash Club membership program.
• Genuinely thank each customer for choosing Mister.
• Anticipate and solve customer needs.
• Ensure each customer leaves with a clean, dry, and shiny car.
• Enjoy variety, hands-on work, and rewarding days.
• Keep our sites clean, inviting, and well-maintained.
• Collaborate with team members to complete tasks and achieve goals.

You’d Make a Great GSS If You…

• E njoy making meaningful connections with customers and are excited to learn and grow in customer service, retail, or hospitality-type roles.
• Sell with passion and energy.
• Love working with others to get things done.
• Are open to feedback and learning new things.
• Are consistent, reliable, and available to work varied shifts, including weekends and holidays.
• Have the energy to stay on your feet and the strength to lift what’s needed.

Mister Car Wash provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We participate in the E-verify system nationwide.

MI-0462, 1000 28th St SE, Grand Rapids, Michigan, United States of America