Customer Service Associate

Precision Tune Auto Care - 6441 Tune, Inc; Goose Creek (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

An auto service provider in Goose Creek, South Carolina is seeking a Customer Service Professional. This role involves greeting customers, documenting service requests, and ensuring seamless communication with technicians. Ideal candidates will possess strong communication skills and a positive attitude. Prior customer service experience is preferred, but automotive knowledge is not required. The company offers competitive pay, benefits, and opportunities for growth.

Benefits

Competitive pay with performance-based incentives

Health, dental, and vision benefits

Paid time off and holidays

Ongoing training and career growth opportunities

Supportive workplace culture

Qualifications

• Previous experience in customer service, hospitality, or retail preferred.
• Valid driver’s license required.
• Strong organizational and multitasking skills.

Responsibilities

• Greet customers warmly and provide professional, friendly service.
• Document repair/service requests based on customer concerns.
• Communicate about recommended services, costs, and timelines.

Skills

Strong communication and listening skills

Customer service experience

Positive attitude

Organizational skills

Basic computer knowledge

Job description

Customer Service Professional

At Precision Tune Auto Care we have been locally owned and operated since 1979, we are committed to providing reliable services with a focus on exceptional customer care. We believe that our customers deserve not only expert work but also a welcoming, trustworthy, and professional experience from start to finish.

Position Overview

We are seeking a Service Writer with strong customer service and hospitality skills. This role is the first point of contact for our customers, both in person and over the phone. We are not requiring automotive experience. The Service Writer is responsible for creating a positive experience by listening to customer needs, clearly explaining services, and ensuring smooth communication between the customer and the technician team.

What We Offer

• Competitive pay with performance-based incentives.
• Health, dental, and vision benefits.
• Paid time off and holidays.
• Ongoing training and career growth opportunities.
• A supportive, team-oriented workplace culture.

Responsibilities

• Greet customers warmly and provide professional, friendly service.
• Listen carefully to customer concerns and document repair/service requests.
• Communicate clearly and simply about recommended services, costs, and timelines.
• Answer phone calls and schedule appointments with courtesy and professionalism.
• Serve as a bridge between customers and technicians to ensure accurate, timely work.
• Provide status updates and follow up to keep customers informed.
• Help maintain a clean, organized, and welcoming front office.
• Support store sales goals through excellent service and customer retention.

Qualifications

• Previous experience in customer service, hospitality, or retail preferred. (Automotive not required)
• Strong communication and listening skills.
• Positive attitude and professional appearance.
• Strong organizational and multitasking skills.
• Basic computer and point-of-sale knowledge.
• Valid driver’s license required.

Precision Tune Auto Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.