Customer Service Associate

Wawa, Inc.; Fredericksburg (VA); On-site; USD 20,664 - 25,830; Part time

Benefits offered by this job

Medical, dental, and vision benefits

Employee Stock Ownership Plan (ESOP)

401(k) with matching

Education Assistance Program

Paid parental leave

Store discounts

Paid time off

Flexible schedules

Job summary

Wawa, Inc. is seeking a Customer Service Associate (CSA) in Fredericksburg, Virginia, to engage with customers and ensure their needs are met. CSAs prepare food items and operate cash registers while maintaining a clean and inviting store.

Applicants should have excellent communication skills, be able to multitask, and enjoy working in a team environment. The position offers a competitive hourly wage of $15.00 - $18.75, plus shift differentials for late-night hours.

Qualifications

• Must be 16+ years old with reliable transportation.
• Enjoys working in a fast-paced environment.

Responsibilities

• Greet and engage customers courteously.
• Prepare food items and maintain cleanliness.
• Operate cash register and handle payments.
• Ensure stores are well-stocked and inviting.
• Complete housekeeping duties to keep stores clean.

Skills

Great communication

Customer service skills

Ability to multitask

Teamwork

Job description

Role Overview

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving customers. Our CSAs are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter.

What You'll Do

• Greet and engage with customers to ensure their needs are met quickly and courteously.
• Prepare food items such as breakfast items, built‑to‑order sandwiches, specialty beverages, and pizzas, and keep the coffee station clean and organized.
• Operate the cash register, handle payments, activate fuel and gift cards, and assist with lottery and ID verification for age‑restricted products.
• Ensure our stores are well‑stocked and that shelves remain fresh, full, and inviting.
• Help keep stores clean and safe by following all established policies, procedures, and guidelines.
• Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, and emptying trash.

Benefits

• Inclusive and meaningful benefits that support associates financially, physically, and emotionally.
• Medical, dental, vision, and mental health benefits.
• Employee Stock Ownership Plan (ESOP).
• 401(k) with matching.
• Education Assistance Program.
• Paid parental leave.
• Store discounts.
• Paid time off.
• Flexible schedules and access to other benefit and wellness programs.

Qualifications

• Great communication and customer service skills.
• Ability to thrive in a fast‑paced environment and multitask.
• Must be 16+ years old with reliable transportation.
• Enjoys working in a team environment.

Pay & Shift Differential

The hourly range for this position is $15.00 - $18.75 and is commensurate with position, experience, and location. Associates receive a $1.50 shift differential for hours worked between 12:00 a.m. and 6:00 a.m.

Accommodation

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [e-mail].

Equal Employment Opportunity Statement

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect, and discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.