Customer Service Associate

Altura Stone and Tile; Fairfield (CA); On-site; Confidential; Full time

Job summary

A leading company in the stone industry is looking for a Customer Service Associate to engage with customers and manage orders. This role involves answering inquiries, processing sales orders, and collaborating with the sales team. The ideal candidate will have experience in wholesale operations and strong organizational skills.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Qualifications

• 2+ years of experience in a wholesale business operation.
• Experience in the Stone Distribution business is a plus.
• Ability to manage multiple projects effectively.

Responsibilities

• Engage with customers to answer questions and process orders.
• Handle customer queries and complaints promptly.
• Collaborate with sales reps on order management.

Skills

Organization

Multi-tasking

Attention to detail

Product knowledge

Customer service

Education

Four-year college degree

Job description

Location Altura Stone and Tile, New Jersey

Report to Customer Service Supervisor

The New Jersey branch Customer Service Associate is responsible for engaging with customers on behalf of Altura Stone and Tile. The duties include but are not limited to answering phone calls or emails from customers to answer questions, participating in sales operations, and making sure orders are processed and the delivery schedule is met timely.

Tasks

Responsibilities:

· Provide customers with on-hand stock status, images, freight costs, future stock ETA, and perform order-related Q&As.

· Interact with customers and handle customer queries and complaints promptly.

· Process sales order date entry in SPS, verify stock level and pricing, and identify AR status before releasing the order for shipping.

· Support Sales Reps as needed with tagging materials, preparing samples for orders, taking pictures of products, and sending info via email or text to sales reps or customers.

· Collaborate with other locations on the stock check, delivery arrangements, tracking numbers, and customer service-related tasks.

· Verify open sales orders weekly, engage sales rep and customer to release orders for shipping.

· Assist the accounting department with past-due collections.

· Conduct daily filing as assigned.

· Stay current on the latest product knowledge.

· Perform other duties as assigned by the Branch Manager and Senior management.

Requirements

Skills and Qualifications:

· 2+ years of experience in a wholesale business operation

· Experience in the Stone Distribution business is a plus

· Highly organized multi-tasker with an eye for detail

· Knowledge of company products and client business

· Ability to multi-task and manage multiple projects at once while effectively managing through stressful situations

· Four-year college degree is preferred but not required

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

Fairfield, NJ 07004 (Required)

Work Location: In person