Customer Service Associate

The McKee Group; Exton (PA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Friendly team environment

Training provided

Job summary

The McKee Group is seeking Customer Service Associates to join our car wash team. You will greet customers, help select wash packages, guide vehicles safely through the wash, and keep the facility welcoming and clean.

No prior car wash experience is required; we provide training. Flexible scheduling, weekends and holidays, and opportunities to grow with The McKee Group.

Qualifications

• Friendly, positive attitude with a strong customer service mindset.
• Excellent communication and interpersonal skills.
• Dependable, organized, and attentive to detail.
• Ability to manage time effectively and stay productive.
• Comfortable working in a fast-paced, team-oriented environment.
• Basic computer skills.
• Ability and willingness to learn how to operate car wash equipment and machinery.
• Willingness to learn and follow company procedures and safety guidelines.

Responsibilities

• Greet customers and provide friendly, knowledgeable service at the point of sale.
• Help customers select the wash package or membership that best meets their needs.
• Assist customers in the loading area, following established procedures to ensure vehicles safely enter the wash tunnel.
• Help create a positive customer experience throughout the car wash process.
• Maintain a clean, organized, and welcoming vacuum area and ensure the property is presentable at all times.
• Perform daily opening and closing procedures as assigned.
• Maintain the cleanliness and appearance of the facility, including interior and exterior areas, landscaping, and seasonal snow and ice removal.
• Follow all company operating procedures and safety guidelines.
• Perform other duties as assigned by the management team.

Skills

Customer service

Communication

Dependability

Time management

Teamwork

Basic computer skills

Willingness to learn

Attention to detail

Tools

Car wash equipment

Job description

About the Position

Do you enjoy working with people and providing great customer service? Are you comfortable working in a fast-paced environment, dependable, and energetic? We are looking for friendly and motivated Customer Service Associates to join our car wash team!

As a Customer Service Associate, you will play an important role in creating a positive experience for every customer, from the moment they arrive until they leave with a clean vehicle. You will assist customers with selecting the right wash package, help guide vehicles safely through the wash process, and ensure our facility is clean, organized, and welcoming.

No previous car wash experience is necessary. We are willing to train the right individuals!

Key Responsibilities

• Greet customers and provide friendly, knowledgeable service at the point of sale

• Help customers select the wash package or membership that best meets their needs

• Assist customers in the loading area, following established procedures to ensure vehicles safely enter the wash tunnel

• Help create a positive customer experience throughout the car wash process

• Maintain a clean, organized, and welcoming vacuum area and ensure the property is presentable at all times

• Perform daily opening and closing procedures as assigned

• Maintain the cleanliness and appearance of the facility, including interior and exterior areas, landscaping, and seasonal snow and ice removal

• Follow all company operating procedures and safety guidelines

• Perform other duties as assigned by the management team

What We're Looking For

• Friendly, positive attitude with a strong customer service mindset

• Excellent communication and interpersonal skills

• Dependable, organized, and attentive to detail

• Ability to manage time effectively and stay productive

• Comfortable working in a fast-paced, team-oriented environment

• Basic computer skills

• Ability and willingness to learn how to operate car wash equipment and machinery

• Willingness to learn and follow company procedures and safety guidelines

Schedule Requirements

Must be flexible and available to work a variety of shifts, including opening and closing shifts, weekends, holidays, and other high-volume periods as needed

Why Join Our Team?

• Work in a friendly, team-oriented environment

• Gain valuable customer service and operational experience

• Opportunity to learn new skills and grow with the company

• Training provided!

Interested in joining our team? If you enjoy working with people, take pride in doing a great job, and want to be part of a team that puts customers first, we'd love to hear from you!