Customer Service Associate

Wawa, Inc.; Elkton (MD); On-site; USD 21,352 - 26,518; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with matching

Flexible schedules

Paid time off

Store discounts

Job summary

Wawa, Inc. is looking for a Customer Service Associate in Elkton, Maryland, who plays a vital role in welcoming and serving customers. Duties include greeting customers, preparing food items, and ensuring that the store is clean, well-stocked, and safe.

Benefits include medical, dental, and vision coverage, 401(k) matching, paid time off, and flexible schedules. This position offers an hourly wage ranging from $15.50 to $19.25, plus a shift differential for overnight hours.

Qualifications

• Effective communication and customer service skills.
• Ability to thrive in a fast-paced environment.
• Must be 16+ years old with reliable transportation.

Responsibilities

• Greet and engage with customers.
• Prepare food items and keep the coffee station clean.
• Operate the cash register and handle payments.
• Ensure stores are well-stocked and inviting.
• Maintain cleanliness and safety of the store.
• Complete housekeeping duties.

Skills

Communication skills

Customer service skills

Multitasking abilities

Teamwork

Job description

Soar with us at Wawa. We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day‑brighteners, and go‑getters, and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go.

Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar. As a Customer Service Associate (CSA), you are the friendly face that puts the ‘Wow’ in Wawa by greeting and serving our customers.

What You’ll Do

• Greet and engage with customers to ensure their needs are met quickly and courteously.
• Prepare food items such as our breakfast menu, built‑to‑order sandwiches, specialty beverages, and pizzas, and keep the coffee station clean and organized.
• Operate the cash register, handle payments, activate fuel and gift cards, and assist with lottery and ID verification for age‑restricted products.
• Ensure our stores are well‑stocked and that shelves remain fresh, full, and inviting.
• Help keep our stores clean and safe by following all established policies, procedures, and guidelines.
• Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.

Benefits

• We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally, including medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) with matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to additional benefit and wellness programs.
• Eligibility for Wawa Benefits is defined under the terms of the plan(s).

Qualifications

• Great communication and customer service skills.
• Ability to thrive in a fast‑paced environment and multitask like a pro.
• Must be 16+ years old with reliable transportation.
• Enjoy working in a team environment.

The hourly range for this position is $15.50 - $19.25 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am - 6am.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [e-mail].

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.