customer service associate

Dollar Tree Stores; DeSoto (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

A leading retail chain is seeking a Customer Service Associate to enhance the shopping experience for all customers. The associate will assist with questions, manage transactions, and maintain store cleanliness and security. Preferably, candidates should have previous customer service experience and a high school diploma. This full-time role requires excellent interpersonal skills and the ability to lift 30-50 lbs. A welcoming and positive environment awaits qualified individuals.

Qualifications

• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment highly preferred.
• Must be able to follow instructions and interpret operational documents.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Ensure a positive, safe, and respectful environment.

Skills

Excellent customer service and relationship management skills

Strong organizational and communication skills

Problem-solving and decision-making skills

Ability to lift between 30 and 50 lbs.

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well‑stocked and recover merchandise
• Receive merchandise and help with unloading trucks, and replenish stock in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Maintain cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned.

Skills and Experience

• High school diploma or equivalent preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment highly preferred
• Ability to follow instructions and interpret operational documents required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills required
• Strong organizational and communication skills required
• Strong problem‑solving and decision‑making skills required

Perks and Benefits

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more!

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other
• Retail

Part time

Location: 1398 E Belt Line Road, Desoto, Texas 75115 05511

Dollar Tree

Equal Opportunity Employment

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds. We make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are eligible to be considered for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not a complete list of job duties and may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at‑will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.