Customer Service Associate

Roses Discount Stor; Cincinnati (OH); On-site; USD 16,531 - 20,664; Full time

Job summary

A popular retail chain in Cincinnati is seeking motivated individuals to enhance customer engagement and assist in maintaining a well-stocked store. The ideal candidate will preferably have a high school diploma and experience in retail environments. Responsibilities include unloading merchandise, stocking shelves, and ensuring a clean shopping atmosphere. Candidates should be physically able to lift heavy items and work flexible hours including evenings and weekends. This is a great opportunity for those looking to make a positive impact in their community.

Qualifications

• Prefer completion of high school or equivalent.
• Experience in retail, hotel, restaurant, grocery or drug store environments preferred.
• Ability to regularly lift up to 50lbs and meet physical demands.

Responsibilities

• Provides customer engagement in a positive manner.
• Assists in maintaining a clean, well-stocked store.
• Independently stocks shelves and recovers merchandise.

Skills

Customer Focus

Strong Organizational Skills

Communication Skills

Problem Solving/Decision Making

Team Player

Education

High School or equivalent

Job description

Description

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

Responsibilities

• Provides customer engagement in a positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements

• Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
• Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
• Physical Requirements: Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.
• Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays.
• Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

• Retail store environment where extended periods of standing are required.
• Retail store stockroom environment subject to fluctuations in temperature.
• Frequent lifting and maneuvering of merchandise and displays.
• Exposure to dust and extreme temperatures while unloading trailers.
• Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.

Qualifications

Behaviors

Preferred

Dedicated

• Dedicated: Devoted to a task or purpose with loyalty or integrity

Enthusiastic

• Enthusiastic: Shows intense and eager enjoyment and interest

Team Player

• Team Player: Works well as a member of a group

Loyal

• Loyal: Shows firm and constant support to a cause

Motivations

• Ability to Make an Impact:
• Growth Opportunities:
• Goal Completion:
• Self-Starter:

Education

Preferred

High School or better.

Experience

Preferred

Less than 2 years

• Prior retail, hotel, restaurant, grocery or drug store environments experience preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.