Customer Service Associate

Walgreens; Cambridge (MA); On-site; USD 22,041 - 24,796; Full time

Job summary

Walgreens in Cambridge, MA is seeking a Customer Experience Associate to deliver friendly, efficient checkout service and assist customers with product needs. You will greet customers, respond to questions, and help create a positive shopping experience across store areas including the photo services and web pickup.

The role emphasizes proactive customer assistance, merchandise upkeep, and adherence to store policies.

Qualifications

• Must have six months of experience in a retail environment.
• Fluent reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekend hours.
• Prior Walgreens experience preferred.

Responsibilities

• Greet customers and provide assistance with products and services to ensure a positive experience.
• Operate the cash register and process sales, returns, exchanges, and other transactions.
• Maintain clean, well-merchandised counters and shelves; check in and price merchandise as directed.
• Provide photo area services including passport photos and print products.
• Assist with web pick-up orders and delivery to customers as they arrive at the store.
• Support asset protection procedures and comply with all policies.
• Assist with store maintenance and seasonal displays; participate in resets as directed.
• Complete special tasks as assigned by management.

Skills

Customer service

Cash register experience

Sales skills

Merchandising

Inventory control

Store systems familiarity

Team collaboration

Communication in English

Tools

POS system

Photo printing equipment

Job description

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and recommends trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by Manager or assigned by corporate.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.
• Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

This role will remain open until filled.

Salary Range: $16 - $18 / Hourly