E-Commerce Coordinator (60766)

Walsworth; Brookfield (MO); On-site; USD 30,000 - 40,000; Part time

Job summary

Walsworth in Brookfield, MO is seeking a Customer Service Assistant to support order processing, customer communication, and issue resolution across various channels. This role involves assisting customers with order tracking, account maintenance, and troubleshooting while ensuring a professional demeanor.

The ideal candidate will have a High School Diploma, strong communication skills, and preferably experience in customer service or call centers. Proficiency in Microsoft Office and flexibility to work in a fast-paced environment are also key.

Qualifications

• Strong verbal and written communication skills.
• Ability to handle a fast-paced environment and manage multiple tasks.
• Customer-focused mindset with strong problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging.
• Assist customers with online ordering and account navigation.
• Process orders, returns, and change requests accurately.

Skills

Verbal communication

Written communication

Problem-solving

Customer-focused mindset

Microsoft Office proficiency

Education

High School Diploma or equivalent

Job description

Job Location:

Brookfield - Brookfield, MO 64628

Position Type:

Hourly - Office

Job Shift:

1st Shift- Day

JOB PURPOSE AND REPORT STRUCTURE:

Under the direction of the Customer Service Supervisor, the Customer Service Assistant supports order processing, customer communication, and issue resolution across multiple channels including phone, email, and online platforms. This role assists with order tracking, account maintenance, and troubleshooting customer concerns while maintaining a high level of professionalism and efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond to customer inquiries via phone, email, and messaging platforms regarding order status, shipping, pricing, account setup, and general assistance.
• Assist customers with online ordering, password resets, and account navigation.
• Process orders, returns, and change requests accurately in company systems.
• Document all customer interactions and resolutions in the tracking system.Investigate and resolve customer complaints or elevate to higher support when necessary.
• Coordinate with internal departments (Production, Billing, IT, Shipping) to resolve customer needs efficiently.
• Monitor open cases and follow up to ensure timely resolution.
• Assist with maintaining online sales platforms and updating product listings when assigned.
• Perform general administrative tasks such as reporting, file maintenance, and customer record updates.
• Other duties as assigned.

QUALIFICATIONS:

• Strong verbal and written communication skills.
• Ability to handle a fast‑paced environment and manage multiple tasks simultaneously.
• Customer‑focused mindset with strong problem‑solving skills.
• Proficiency with Microsoft Office and ability to quickly learn internal systems.
• Prior customer service or call center experience preferred.

EDUCATION AND/OR EXPERIENCE:

• High School Diploma or equivalent required.
• One (1) year of customer service, call center, or order support experience preferred.

PHYSICAL DEMANDS:

• Must be able to sit or stand for extended periods while using a computer and phone.
• May be required to lift or move materials up to 10 lbs.

WORK ENVIRONMENT:

• Office or call center environment.
• May require occasional extended hours to meet deadlines.