Customer Service and Sales Associate

Hertz; New York (NY); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Rental discounts

Paid time off

Medical/vision/dental

401(k) matching

Parental leave

EAP for family

Educational reimbursement

Voluntary insurance

Theme park discounts

Gym discounts

Job summary

The Hertz Corporation is seeking a Sales & Service Associate to deliver world-class customer service and professionally sell Hertz products to meet travel and insurance replacement needs. Wage: $16.50/hr.

This on-site position offers a commission-based environment with opportunities to maximize revenue through core product upsells and ancillary services. Applicants should have a valid driver’s license, be at least 20 years old, fluent in English, and possess 1–2 years of customer service and

Qualifications

• Demonstrated communication skills, both written and verbal.
• Strong sales and customer service experience.
• Ability to work in a fast-paced environment and meet personal sales goals.
• Willingness to work flexible shifts including weekends/holidays and overtime.

Responsibilities

• Effectively communicate and offer ancillary products and services to enhance the customer’s travel experience.
• Sell core Hertz products and services to maximize revenue.
• Achieve personal sales goals while supporting team objectives.
• Assist customers with post-rental inquiries involving rental and billing processes.
• Convert phone inquiries into reservations and rentals.

Skills

Communication

Sales

Teamwork

Ownership/Accountability

Time management

Customer service

Job description

Job Description

The Sales & Service Associate is a commissioned team member that provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel and insurance replacements needs. Wage: $16.50/hr

What You’ll Get

• Up to 40% off the base rate of any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Requirements

• A valid driver's license
• Must be at least 20 years of age
• Fluency in English
• 1-2 years of customer service and sales experience.

Responsibility Of a Sales And Service Associate Includes

• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
• Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
• Achieve personal sales goals while supporting the goals of the team.
• Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
• Convert phone shops to reservations and rentals
• Creating a positive customer service experience by listening to and identifying customer needs
• Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service
• Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.

Skills/Experience

• Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Have the competitive drive and confidence to succeed in a commission-based environment.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate sales, professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Show proven experience of working well within a team.
• Work flexible shifts including weekends and holidays; and work overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time.

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About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran