Customer Service and Rebate Processing Supervisor

Resource Innovations; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Service and Rebate Processing Supervisor to manage staff activities and ensure efficient processing of rebate applications. The role involves coaching, training, and continuous improvement of customer service processes. Candidates should have strong communication skills and previous supervisory experience.

Benefits

Three weeks paid vacation

Paid holidays

401(k) plan with matching funds

Discretionary bonus

Comprehensive benefits package

Qualifications

• 2+ years previous Customer Service / Call Center experience required.
• Previous experience managing, coaching, and training others.

Responsibilities

• Manage daily staff activities for rebate applications and customer service calls.
• Coach staff to meet processing and data entry goals.

Skills

Team Building Skills

Strong verbal communication

Strong written communication

Detail oriented

Organizational skills

Education

High school diploma or equivalency

Tools

Microsoft Word

Microsoft Excel

Job description

Resource Innovationsis seeking aCustomer Service and Rebate Processing Supervisorto join our growing team.As aCustomer Service and Rebate Processing Supervisorwith ResourceInnovations, you will play a key role and will focus on the development and implementation of efficient business processes and ensuring the team is fully trained and supported. We are seeking mission driven and careerminded individuals withprevioussupervisoryor developmental experience.

Resource Innovations is a women-led organization offering software-enabled clean energy solutions for utilities as well as commercial, industrial, and residential energy customers. Our experts design and implement a suite of leading-edge services to support the rapidly changing industry through the clean energy transition. Weleveragediversity across our team to accelerate energy innovation and make clean and sustainable energy more available, accessible, and affordable.

Duties and Responsibilities

• Responsible for the daily management of staff activities to achieve same day processing ofall received rebate applicationsand first call resolution for customer service calls

• Responsible for the daily management of staff customer service adherence goals tosupport client service levels

• Monitors and assesses customer service calls and provides staff with regular call quality-related feedback

• Coaches staff to daily processing and data entry goals

• Fields customer service calls and handles customer escalations to achieve immediateresolution

• Engages in team building activities to help staff understand, embrace, and achieve keyperformance indicators

• Provides program specific training for supported programs, including review of policy/procedure training with each representative

• Creates and delivers successful plans to meet and exceed KPI’s

• Tests all customer service databases and processes prior to program launches and changes

• Provides continuous improvement suggestions

• Evaluates current procedures and work with internal teams to implement improvements

• Other duties as assigned.

Requirements

• A high school diploma or equivalency is required

• 2+ years previous Customer Service / Call Center experience required

• Demonstrated proficiency in Microsoft Office programs, specifically Microsoft Wordand Excel

• Previous experience managing, coaching, and training others

• Team BuildingSkills
• Strong verbal and written communication

• Detail oriented, sharp memory and accuracy skills

• Superior organizational, prioritization, and attention-to-detail skills are required

• Excellent verbal and written communications skills with clients and all levels of internalemployees

• Self-motivation and exceptional follow-through skills are a must

Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.

About Resource Innovations

Resource Innovations (RI) is a women-led energytransformation firm focused on impact. Building onour expertise in energy efficiency, we’re constantlyexpanding our portfolio of clean energy solutionsto guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification.Carbon reduction. With every step, we’re leadingthe charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

The compensation range for this non-exempt position is $20-$22/hour. The stated range is based on a good faith estimate of the compensation range for the duties, responsibilities and skills / experience required for the position. Starting pay will be dependent on experience and internal equity. This range may be exceeded for well-qualified candidates, especially with industry experience.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.