Customer Service and Parts Advisor

Oconto Falls Auto Supply; Town of Oconto Falls (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Paid time off

Job summary

Oconto Falls Auto Supply is seeking a Customer Relations and Parts Advisor to provide excellent service at the counter and over the phone. You will help customers locate parts, stock shelves, and support inventory and order fulfillment.

Qualified candidates should have automotive systems knowledge, basic math skills, and experience with POS systems. A valid driver’s license and reliable attendance are required. Weekend availability may be needed.

Qualifications

• Knowledge of automotive systems and parts

Responsibilities

• Provide excellent customer service over the phone and at the counter
• Safely deliver parts to customers as needed
• Pick and stage parts for customer orders
• Pick up returns
• Check in and stock daily inventory orders
• Ensure high standards of customer service and store appearance
• Assist in store inventory processes
• Maintain store cleanliness and organize parts area
• Distribute weekly/monthly sales flyers

Skills

Customer service

Automotive knowledge

English language

Communication

Sales ability

Team player

Reading comprehension

Microsoft Excel

POS systems

Time management

Tools

POS systems

Microsoft Excel

Job description

Benefits:

• Competitive salary
• Employee discounts
• Paid time off

Job Summary

Customer Relations and Parts Advisor

Primary Responsibilities

• Provide an excellent customer service experience to customers both over the phone and over the counter.
• Safely deliver parts to customers as needed
• Pick and stage parts for customer orders
• Pick up returns
• Check in and stock daily inventory orders
• Ensure high standards of customer service and store appearance standards
• Secondary Responsibilities
• Assist in store inventory processes
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Drop off weekly / monthly sales flyer

Essential Job Skills - Experience

• Must have knowledge of automotive systems.
• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Ability to speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Valid Drivers License with good driving record is a necessity
• Must be able to adherd to point based attendance policy
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Ability to understand and execute instructions furnished in written, oral, or diagram form
• Ability to complete basic math accurately: addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, and decimals
• Ability to use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days and weekends as needed 40 hours per week. Store hours Monday - Friday 7:30-5:30 and Saturday 8:00 am - Noon.
• Friendly communication & positive attitude
• Ability to locate and stock parts
• Safety knowledge and skills
• Parts and automotive system knowledge skills
• Operating Point of Sale and Parts lookup systems
• Prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions
• Must be a team player working to achieve organizational goals