Customer Service Agent, Shipping & Receiving Clerk

DSV; Chester, Northern (VA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

DSV – Global Transport and Logistics in Chester, VA is seeking a Customer Service Agent, Shipping & Receiving Clerk. You will build rapport with clients, input orders, and support accurate shipping/receiving processes at the site.

Responsibilities include processing orders, generating paperwork, invoicing verification, and coordinating with other departments to meet service standards. This is a full-time on-site role at USA - Chester location.

Qualifications

• Must have a high school diploma or general education degree (GED).
• 1 year experience in Customer Service-related capacity
• Must be able to work in unregulated temperatures within the warehouse during warmer and colder months

Responsibilities

• Process and input all customer orders.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders
• Assure proper invoicing of accounts by verifying customers as required.
• Greet customers and visitors to the office.

Job description

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visitdsv.comand follow us onLinkedInandFacebook.

Location: USA - Chester, Bermuda Hundred Rd

Division:Solutions
Job Posting Title: Customer Service Agent, Shipping & Receiving Clerk - 127867
Time Type: Full Time

POSITION SUMMARY

The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site‑specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

• Process and input all customer orders.
• Running and printing shipments from WMS.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders
• Checking all orders for special requests
• Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
• Follow up with other departments to ensure the service standards are being met.
• Assure proper invoicing of accounts by verifying customers as required.
• Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.

Customer Interfacing Activities

• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.

Documentation

• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
• Prepare any reports concerning customer service as required by supervisors.
• Assist in resolving any discrepancies.

Data Entry

• Operate the computer terminal in a proficient manner.
• Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.

Clerical

• Oversee all paperwork associated with orders and maintain the corresponding files.
• Answer phone calls and operates various types of office machines and computers necessary to perform duties.
• Greet customers and visitors to the office.
• Effectively correspond with customers as required.

Communication

• Answer incoming telephone calls in a cheerful, courteous, and timely manner.
• Promptly route each call to the proper party, taking messages when necessary.
• Assist callers with general information and inquires.
• Direct visitors to appropriate department.
• Assist drivers at check in window various times though out the day.

OTHER DUTIES (Site Specific)

• CSR’s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
• Work overtime as dictated by business whether mandatory or voluntary.
• SAPs

SUPERVISORY RESPONSIBILITIES

• None

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• Must have a high school diploma or general education degree (GED).
• 1 year experience in Customer Service-related capacity
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

Certificates, Licenses, Registrations or Professional Designations

• N/A

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

• Intermediate computer skills
• Proficient with MS Office Applications
• WMS functions

Language Skills