Customer Service Agent - GEG (Part-Time)

swa; Spokane (WA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Free flights

401(k) match

Profit sharing

Health insurance

Health plan available from day one

Job summary

Southwest Airlines is seeking a Customer Service Agent to greet customers at the ticket counter, gate area, and baggage service office. You will help check in passengers, answer questions, and ensure smooth travel experiences.

The role is part-time with schedules based on a seniority-based bidding process. Training lasts several weeks; overtime and union-backed pay scales apply. Strong teamwork, flexibility, and a friendly demeanor are essential.

Qualifications

• Friendly attitude and positive approach to customers.
• Ability to work in a fast-paced environment.
• Proven teamwork and patience in service roles.

Responsibilities

• Greet and assist customers at the ticket counter, gate area, and baggage service office.
• Check in customers, answer questions, and help ensure smooth travel.
• Handle ticketing, check-in, and related issues with a computerized POS system.

Skills

Customer service

Friendly attitude

Teamwork

Patience

Job description

Department

Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description

*** For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Washington. (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Customer Service Agent position at GEG within the last 12 months.***

Pay & Benefits

Pay of $20.22 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position**. Opportunities for overtime and shift premiums.

Benefits you'll love

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings***
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options starting from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.

Explore more benefits you'll love: https://careers.southwestair.com/benefits

Explore our benefits for paid time off/vacation, holiday, and sick leave per applicable collective bargaining agreements: careers.southwestair.com/us/en/washington-benefits-customer-service-agent

Want to be the friendly face that welcomes Customers to Southwest? As a Customer Service Agent at Southwest, you'll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly. You'll be one of the first Southwest Employees our Customers meet, and you'll help set the tone for a great trip. You'll also be there to support Customers when travel plans change, offering help and care during delays or di sr uptions. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day. See what a day as a Customer Service Agent looks like: swa.is/DayWithCSA

Additional details

This is a part-time op portunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process.

New Hires will complete 4- 6 weeks of training. Training will consist of 8-hours of clas sr oom or on-the-job training over 5 days each week.

After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime.

This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union.

Work schedules are based on seniority and may include early mornings, late nights, weekends and holidays. There may be times when mandatory overtime is required to support flight op erations, but there are also op portunities to trade shifts and find a schedule that works for you.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .

Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents

We're committed to fair hiring practices

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Works in a cooperative spirit to ensure the success of our Company
• Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
• Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
• Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes