Customer Service Agent, CSR, SR

DSV Air & Sea Inc.; Phoenix (AZ); On-site; USD 28,000 - 35,000; Full time

Job summary

DSV Air & Sea Inc. in the United States (Phoenix area) is seeking a Customer Service Agent to provide and maintain effective support for shipments, tracing, POD information, and issue resolution for customers.

This senior level role requires proficiency with Windows, Word, Excel, 45 WPM typing, and strong interpersonal skills, with a typical hourly pay range of $20.50–$25.63.

Qualifications

• High school diploma or equivalent required.
• 3–6 years of experience in customer service or logistics preferred.
• Proficient with Windows OS, Word and Excel; ability to type 45 WPM.

Responsibilities

• Assist customers with pickup/delivery requests, tracing shipments, POD information
• Interact with management and warehouse personnel to meet service criteria
• Follow up with customers and other departments to resolve invoice problems and discrepancies
• Communicate with customers, coworkers, and other departments to facilitate freight movement and paperwork
• Input and retrieve information in the system
• Audit air bills for completeness and accuracy
• Reconcile driver pickup and delivery manifests
• Read, decode, and decipher freight coding to expedite movement and tracking
• Record damaged shipments and misrouted freight on reports

Skills

Windows OS

Microsoft Word

Microsoft Excel

Typing 45 WPM

Interpersonal skills

Education

High School Diploma or equivalent

Job description

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Customer Service

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to [e-mail].

DSV - Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV

Location: USA - VIRTUAL - US Arizona

Division:Solutions

Job Posting Title: Customer Service Agent, CSR, SR - 129869

Time Type: Full Time

POSITION SUMMARY

Responsible for providing and maintaining effective customer service and satisfaction; providing information to resolve customer shipment related issues; interacting with management and warehouse personnel to establish service criteria and meet customer requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information
• Interact with management and warehouse personnel to establish service criteria and meet customer requirements
• Follow up with customers and other departments to resolve invoice problems and discrepancies
• Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
• Accurately input into and retrieve information from the system
• Audit air bills for completeness and accuracy.
• Reconcile driver pickup and delivery manifests
• Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
• Record damaged shipments and misrouted freight on applicable reports

The individual in this position must be capable of performing all of the essential functions with or without reasonable accommodation.

REQUIRED SKILLS & COMPETENCIES

This is a senior level position. Proficient with Windows OS, Word, and Excel. Must be able to type 45 WPM. Good interpersonal skills required. High school diploma or equivalent required. Generally, prefer 3-6 years of experience.

WORK ENVIRONMENT

Assignment Complexity - Work on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations.

Accountability - Use ability as a skilled specialist in accordance with corporate policies and procedures to complete complex tasks in creative and effective ways.

Impact of Decisions - Errors detectable upon supervisory review. Identifiable impact on corporate operations and fiscal health.

Working Relationships - Regularly interact with peers and management concerning matters of complex scope and discretion.

Scope - Work on problems complex in scope. May determine methods and procedures on new assignments and may provide guidance to other nonexempt personnel.

• Working Conditions: Indoor office environment with standard temperatures.
• Physical Effort: Sedentary: Primarily remaining in a stationary position (sitting or standing) for >50% of the time.
• Mental Effort: Moderate mental effort
• Other - Regular Travel or Weekend/Overnight Shifts

For this position, the expected base pay range is $20.50 - $25.63 Hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

Nearest Major Market: Phoenix