Customer Service Agent - CSR

DSV - Global Transport and Logistics; Walton (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

DSV – Global Transport and Logistics is seeking a Customer Service Agent in Walton, KY. The role focuses on delivering exceptional service, accurate data entry for shipping/receiving, and timely order processing to support site operations.

Shifts include early morning/overnight blocks with different patterns; full-time hours and a shift differential are noted for some shifts. Join a global leader committed to sustainable growth and high-quality service.

Qualifications

• Customer service experience preferred.
• Accurate and timely data entry of shipping and receiving information.
• Accurate and timely order processing.

Responsibilities

• Process and input all customer orders.

Skills

Customer service

Data entry

Order processing

Job description

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visit dsv.com and follow us on LinkedIn and Facebook.

Location: USA - Walton, Final Mile Blvd

Division: Solutions

Job Posting Title: Customer Service Agent - CSR

Time Type: Full Time

POSITION SUMMARY:

• 1A 5:00am-5:30pm Mon-Tues every other Wed
• 1B 5:00am-5:30pm Thurs-Sat every other Wed
• 2A 5:00pm-5:30am Mon-Tues every other Wed $2.50 Shift Differential
• 2B 5:00pm-5:30am Thurs-Sat every other Wed $2.50 Shift Differential

The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site‑specific policies.

Essential Duties And Responsibilities

Customer Service

• Process and input all customer orders.