Customer Service Agent - $14.00

Europcar; Atlanta (GA); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401k

Employee Discounts

Referral bonus

Company-paid Life Insurance

Company-paid AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Europcar Mobility Group is hiring a Customer Service Agent in Atlanta, GA. You’ll be the face of the brand, ensuring vehicles are cleaned, prepped, and ready for pickup, while assisting customers at return and exit lanes. You will verify paperwork, explain charges, and provide a warm, helpful customer experience.

A valid driver’s license and a high school diploma are required. The role offers full-time hours, benefits, and opportunities to support guests through all stages of the rental process

Qualifications

• Valid Driver's License
• High School Diploma or equivalent
• Top-notch people skills
• Ability to troubleshoot with a smile
• Patience and understanding throughout the rental experience

Responsibilities

• As a Ready Line Agent, maintain a clean, organized ready line area and prep vehicles for pickup.
• Inspect vehicles for quality and pull any that require servicing.
• Facilitate vehicle exchanges, swaps, or upgrades on customer requests.
• Confirm checkout slips accompany each vehicle and assist customers to locate their rental car.
• Support vehicle flow by moving and parking cars as needed and perform other duties as assigned.
• As a Return Agent, greet customers warmly and inspect returning vehicles for damage, mileage, and fuel.
• Secure keys and remove personal belongings, complete paperwork, and explain charges on final contract.

Skills

Top-notch people skills

Troubleshooting

Patience

Education

High School Diploma or equivalent

Valid Driver's License

Job description

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.Customer Service Agent - $14.00 page is loaded## Customer Service Agent - $14.00remote type: Entièrement en présentiellocations: Atlantatime type: Temps pleinposted on: Offre publiée aujourd'huijob requisition id: JR115885## **Job Description*****Every touchpoint matters - and you make each one count.***At Fox Rent A Car, our Customer Service Agents are the face of the brand. Whether you're getting cars ready, welcoming customers back, or managing the exit booth, your energy and care shape the experience from start to finish.**Your Primary Focus Is To****As a Ready Line Agent:*** Maintain a clean, organized, and presentable ready line area* Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up* Inspect vehicles for quality standards and promptly pull any that need servicing* Facilitate vehicle exchanges, swaps, or upgrades in response to customer requests* Confirm that an adequately completed checkout slip accompanies each vehicle* Assist customers in locating their rental vehicle and help with luggage when necessary* Support the efficient flow of vehicles by moving and parking cars within the facility as needed* Perform other duties as assigned to support business needs and objectives**As a Return Agent:*** Provide a warm, friendly welcome to all returning customers* Conduct thorough inspections of returning vehicles - check for damage, record mileage, and verify fuel levels* Secure vehicle keys and ensure all personal belongings are safely removed* Complete and submit the required paperwork to notify management of any mechanical damage or issues* Review the final rental contract with the customer, clearly explaining all charges* Perform other duties as assigned to support business needs and objectives**As an Exit Booth Agent:*** Verify the completion and correctness of customer rental agreements before finalizing checkouts* Greet customers with enthusiasm and professionalism as they exit the facility* Efficiently scan and manage all necessary documents* Obtain the customer's signature on the checkout slip* Keep the exit booth clean and organized, inside and out* Send customers off with a safe journey and helpful local information* Perform other duties as assigned to support business needs and objectives**Education & Experience*** Valid Driver's License* High School Diploma or equivalent**We're Looking For*** Top-notch people skills* Ability to troubleshoot with a smile* Patience and understanding throughout the rental experience**We Offer*** Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus* Company-paid Life Insurance* Company-paid AD&D Insurance* Flexible spending account* Parental leave* Employee assistance program*We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.***Europcar Mobility Group**Europcar Mobility Group est un acteur mondial de la mobilité, avec 75 ans d'expertise des services de mobilité et une position de leader en Europe. \"We help to change the way you move\" est notre raison d'être et ce qui nous rassemble.Plus que jamais, nous nous engageons à fournir des solutions simples, transparentes et innovantes qui rendent la mobilité simple, plus agréable et de plus en plus respectueuse de l'environnement. Pour ce faire, nous proposons aux particuliers et aux entreprises une large gamme de services de location de voitures et d'utilitaires, que ce soit pour quelques heures, quelques jours, une semaine, un mois ou plus, à la demande ou sur abonnement, grâce à une flotte de plus de 250 000 véhicules, dotée des motorisations les plus récentes et une part croissante de véhicules électriques.Nos marques répondent à des besoins, des cas d'utilisation et des attentes différenciés: Europcar(R)- un des leaders mondiaux de la location de voitures et de véhicules utilitaires, Goldcar(R)- leader de la location de voitures \" low cost \" en Europe, FoxRent-A-Car(R), l'un des principaux acteurs du marché de la location de voitures aux États-Unis, avec un positionnement \"value for money\", et Ubeeqo(R)- l'un des leaders européens du car sharing (BtoB, BtoC). La satisfaction client est au cœur de l'ambition du Groupe et de celle de ses plus de 8000 collaborateurs partout où il opère, à travers un vaste réseau dans plus de 130 pays (comprenant 16 filiales, complétées par des franchisés et des partenaires).Plus d'inforrmations :En 1951, l'Abonnement Automobile est la première société de location de voitures sans chauffeur et sa flotte compte 750 4 CV. Aujourd'hui, Europcar Mobility Group compte en moyenne plus de 200 000 véhicules dans sa flotte et sert 5 millions de clients dans plus de 140 pays. Cependant la vision sur laquelle notre Groupe a été fondé reste la même, tout en étant plus pertinente et prometteuse que jamais, alors que nous entrons dans l'ère de l'économie de l'usage et du partage!