Customer Service Agent

Advanced Air, LLC; Phoenix (AZ); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Advanced Air, LLC is seeking a Customer Service Agent to support operations at Phoenix Sky Harbor International Airport. This on-site role requires handling reservations, check-in, and boarding, while maintaining a high standard of service to AA customers.

The position is full-time, with a shift schedule including mornings and evenings; candidates must be able to pass FAA/TSA checks and work in varying weather conditions. Prior airport or airline experience is preferred.

Qualifications

• 2+ years of customer service experience.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsabilités

• Greet and provide outstanding service to customers in a friendly, courteous manner.
• Answer phones, provide information, resolve problems or complaints.
• Handle reservations, ticketing, check-in, seat assignment and baggage service.
• Process payments and travel vouchers as needed for tickets.
• Communicate delays or cancellations and re-accommodate passengers per policy.
• Assist with boarding, check-in changes, and special service requests.
• Provide up-to-date fare, schedule, gate, and flight information in person or by phone.
• Maintain brand standards and a high-quality ground experience.
• Adhere to FAA, TSA, Airlines & Airport regulations; obtain SIDA badge if required.

Connaissances

Customer service experience

Communication skills

Problem-solving

Formation

High School diploma or GED

Outils

Microsoft Office

Outlook

Word

Excel

Description du poste

Description

Customer Service Agent

Job Type: Full time

Location: Phoenix, AZ

FLSA: Non - Exempt

Who we are:

Advanced Air, LLC is an innovative, service-oriented aviation company headquartered in Hawthorne, California. We were founded in 2005 by our President, Levi Stockton, as an FAA approved, Part 135, On-Demand Air Carrier focused on superlative aircraft management and on demand charter.

Today, Advanced Air has 20 aircraft, operated in both scheduled and on-demand service, and a diversified portfolio of flying services in turboprop aircraft, business jets and regional passenger jets. Serving more than 13 communities in the southwestern United States, Advanced Air has a deep commitment to operational excellence and metered, sustainable growth.

Our successful growth is driven by our adherence to our core values of: safety, security, teamwork and reliability. We are in this business for the long run and take a disciplined, thoughtful approach to growth opportunities.

About the Role and about You:

We are actively in search of a Customer Service Agent to support our operations at Phoenix Sky Harbor International Airport! This position is 100% on-site, so being based in the Phoenix, AZ area is a must. Customer Service Agents work in fast-paced environment, and should be comfortable working in any weather, including rain, snow and heat.

What you will do:

• Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner;
• Answer telephone to provide information, resolve problems or complaints, and assist as needed;
• Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service;
• May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets;
• Communicate to customers when a flight has been delayed or cancelled and work to re-accommodate them according to company policy
• Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner, assisting passengers as needed.
• Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers.
• Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquires both in-person and over the telephone;
• Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning;
• Transport passengers via shuttle or van as required;
• Oversee passenger unloading of firearms in accordance with training, policy, and TSA where required;
• Maintain Advanced Air brand standards and consistency in the ground experience.
• Identify opportunities to improve customer experience and increase satisfaction;
• Maintain positive customer relations at all times by using good judgment and the ability to multi-task;
• Ensures FAA, TSA, Airlines & Airport regulations are followed at all times.
• Will be required to obtain and maintain a Secured Identification Display Area (SIDA) badge for certain airports.
• Additional duties as assigned by Supervisor.

Requirements

What we are looking for:

• Must have authorization to work in the U.S.
• Must have valid Driver’s license and clean driving record
• 2+ Years of Customer Service Experience
• Experience with Microsoft Office products including Outlook, Word and Excel
• Excellent communication and problem-solving skills
• Ability to push/pull/lift 50 lbs. for extended periods of time
• Ability to work efficiently under time constraints / Must have valid Driver’s license and clean driving record
• High School diploma or GED equivalent

Special Requirements:

• May be required to push/ pull ground service equipment weighing approximately 5,000 lbs
• May be required operate ground service equipment
• May be required to obtain a Secured Identification Display Area (SIDA) badge for certain airports
• Will be required to meet all local airport and TSA requirements
• Must be able to work flexible hours including evenings, weekends, holidays and overtime, as needed
• Must be able to pass an FAA Drug and Alcohol testing, background checks and submit to random drug test when required

Tentative Schedule:

Sun: 1200 - 2000

Mon: OFF

Tue: OFF

Wed: OFF

Thur: 0800 - 1630

Fri: 0430 - 1530

Sat: 0730 - 1600

Total 36 hours per week

Why you should work with us:

• Competitive salary
• PTO and Sick Time
• Easy to use Flight/Travel Benefits; current contracts include Delta, Alaska, and Southwest
• 401k plan with dollar-for-dollar employer match up to 4%

FYI:

We believe a diversity of perspectives and experiences is what makes a strong team. The stronger our team, the closer we are to our mission. So come join us! We are looking for people of all genders, races, ethnicities, orientations, abilities, and disabilities to come sit at our tables and fly our planes.

Lastly, in this role you may be exposed to fumes, dust, loud noises, outdoor weather conditions and extreme temperatures, and altitudes higher than sea level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.