Customer Service Agent

DSV; Independence Township, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

DSV is seeking a Customer Service Agent to support client shipments and data entry. The role involves processing orders, printing shipments from WMS, and coordinating with internal teams to meet service standards.

You will maintain accurate documentation, respond to inquiries, and assist drivers at check-in. Shifts include 5:00am-5:30pm and 5:00pm-5:30am on various days, with multiple positions available. This full-time role emphasizes reliability, accuracy, and teamwork.

Responsibilities

• Process and input all customer orders.
• Run stock reports to check product availability.
• Maintain accurate and timely data entry for shipping and receiving.
• Assist in invoicing and handling customer inquiries.
• Greet customers and visitors to the office.

Job description

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Customer Service

DSV - Global Transport and Logistics

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Division:Solutions
Job Posting Title: Customer Service Agent
Time Type: Full Time

POSITION SUMMARY

Shift 1A: Sunday, Monday, Tuesday & Every Other Wednesday 5:00am-5:30pm - 1 Position

Shift 1B: Every Other Wednesday, Thursday, Friday, Saturday 5:00pm-5:30am - 1 Position

Shift 2A: Sunday, Monday, Tuesday & Every Other Wednesday 5:00am-5:30pm - 1 Position

Shift 2B: Every Other Wednesday, Thursday, Friday, Saturday 5:00pm-5:30am - 2 Positions

The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

• Process and input all customer orders.
• Running and printing shipments from WMS.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders
• Checking all orders for special requests
• Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
• Follow up with other departments to ensure the service standards are being met.
• Assure proper invoicing of accounts by verifying customers as required.
• Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.

Customer Interfacing Activities

• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.

Documentation

• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
• Prepare any reports concerning customer service as required by supervisors.
• Assist in resolving any discrepancies.

Data Entry

• Operate the computer terminal in a proficient manner.
• Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Answer phone calls and operates various types of office machines and computers necessary to perform duties.
• Greet customers and visitors to the office.
• Effectively correspond with customers as required.

Communication

• Answer incoming telephone calls in a cheerful, courteous, and timely manner.
• Promptly route each call to the proper party, taking messages when necessary.
• Assist callers with general information and inquires.
• Assist drivers at check in