Customer Service Agent

SharpContra; Houston (TX); On-site; USD 47,000 - 51,000; Full time

Benefits offered by this job

Paid training

Career advancement

Professional development

Collaborative environment

Performance-based growth

Employee recognition

Mentorship

Job summary

Entertainment Travel Associates, based in Tampa, FL, seeks a friendly Customer Service Agent to deliver exceptional service and create positive customer experiences in a fast-paced team setting.

Responsibilities include welcoming customers, answering inquiries, resolving concerns, and identifying needs to offer solutions. The role offers paid training, career advancement, professional development programs, and a collaborative work environment.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Ability to work in a collaborative, team-oriented environment.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Respond to customer inquiries regarding products and services.
• Resolve customer concerns promptly and professionally.
• Identify customer needs and offer appropriate solutions.
• Build positive customer relationships through outstanding service.
• Maintain organized records of customer interactions.
• Support customer satisfaction and service quality initiatives.
• Collaborate with teammates to meet service goals.
• Follow company standards and participate in ongoing training and development.

Skills

Communication

Customer Service

Problem Solving

Interpersonal Skills

Organizational Skills

Multitasking

Reliability

Team Player

Education

High school diploma or equivalent

Job description

Company Description

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Job Summary

We are seeking a friendly and customer-focused Customer Service Agent to deliver exceptional service and create positive customer experiences. This role is ideal for individuals who enjoy helping others, solving problems, and building strong customer relationships in a collaborative, fast-paced environment.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Respond to customer inquiries regarding products and services.
• Resolve customer concerns promptly and professionally.
• Identify customer needs and recommend appropriate solutions.
• Build positive customer relationships through outstanding service.
• Maintain organized records of customer interactions.
• Support customer satisfaction and service quality initiatives.
• Collaborate with team members to achieve service goals.
• Follow company customer service standards and procedures.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive and collaborative work environment
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Positive attitude and professional demeanor.
• Strong organizational and multitasking skills.
• Ability to work effectively in a collaborative, team-oriented environment.
• Reliable, adaptable, and detail-oriented.
• Previous customer-facing experience is a plus but not required.

Additional Information

• Competitive Salary: $47,000 - $51,000 annually.
• Opportunities for professional growth and career advancement.
• Comprehensive training and ongoing development.
• Supportive, collaborative, and inclusive work environment.
• Performance recognition and advancement opportunities.
• Develop valuable skills in business development, client relations, communication, negotiation, and leadership.
• Full-Time Position.