Customer Service Agent

Lose Design; Florence (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Competitive Pay

25 holidays + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm in Florence, SC is seeking a Call Center Representative to deliver exceptional customer service and manage enquiries. Responsibilities include answering customer calls, maintaining client databases, and ensuring satisfaction through effective follow-ups. Ideal candidates will possess excellent communication skills and previous customer-facing experience. The role offers competitive pay at $30.50 per hour, along with extensive benefits including PTO, holidays, and a pension scheme.

Qualifications

• Previous work in a customer-facing position.

Responsibilities

• Reply to incoming calls from customers regarding products and services.
• Refer to customer scripts for managing difficult situations.
• Improve departmental processes and service standards.
• Maintain databases with client details.
• Participate in training to stay informed on policy and products.
• Track customer account updates and interactions.
• Ensure thorough follow-ups to interactions.

Skills

Excellent customer service skills

Problem-solving skills

Proficient with office equipment

Excellent written and verbal communication

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

We are looking for a Call Center Representative who will be responsible for delivering exceptional customer service, maximising customer satisfaction, and building and improving customer relationships.

The Role:

Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual to join our office and help serve existing clients in the area and to expand our services to new clients. We have an exciting opportunity for an experienced Call Center Representative to join the CSR Team.

Joining our team as a Call Center Representative, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer requirements and in line with KPIs. This is a highly customer-facing role where you will build relationships with your customers.

Responsibilities:

• Reply to incoming calls from customers including products and service questions and general information.
• Refer to customer scripts when working through difficult situations.
• Follow and where possible improve departmental processes and company service standards.
• Ensure that all databases are kept up-to-date with progressing work and client details.
• Participate in individual and team training/ meetings to ensure policy and company product knowledge are up to date.
• Keep track of customer accounts and make updates with new account information as necessary.
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
• All other duties and responsibilities as assigned.

Required Skills:

• Excellent customer service skills and attitude.
• Problem-solving skills.
• Proficient with office equipment.
• Excellent written and verbal skills.
• Excellent interpersonal skills.

Qualifications:

• Previous work in a customer-facing position.
• High school diploma, G.E.D. or equivalent.

Requirements:

• Knowledge of Office Suite preferred.
• Self-motivated and team-orientated.
• Must have access to reliable transportation.
• Ability to work as a member of a team.
• Competitive Pay.
• $30.50 Hourly
• Holidays: 25 days + bank holidays.
• Pension Scheme.
• Paid Time Off (PTO).
• 401(k) fixed contribution.
• Life Insurance.

About Lose Design:

At Lose Design, we create SPACES FOR LIFE, which supports the most fundamental human needs to live, work, and play. We approach each project with the needs of both the client and community in mind, which allows for a balance between budget, function, and aesthetics. We work collaboratively and are dedicated to creating a work environment that promotes staff growth and enlightenment in all phases of the design process, expands knowledge of technical proficiencies for each design discipline, and fosters a work environment that extends beyond the office and into the communities where we live.