Customer Service Advisor | S1 | Everyday Banking | Bradford

Banco Santander S.A.; Starke (FL); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Holiday entitlement

Healthcare benefits

Pension scheme

Staff discounts

Wellbeing support

Volunteering opportunities

Job summary

Santander UK is seeking a Customer Service Advisor based at the Bradford Contact Centre. You will be the friendly voice, listening and solving customer queries over the phone in a high-volume telephony role.

Shifts available: Shift A 08:00-16:00 and Shift B 10:00-18:00, with weekends on a 1-in-2 basis. Starting salary £25,000 plus a £500 flexible allowance and a discretionary bonus of up to 8% of salary.

Qualifications

• Experience delivering outstanding customer service, telephony or face-to-face.
• Ability to listen and communicate effectively to understand needs.
• Willingness to go above and beyond for customers.
• Effective teamwork with a flexible, can-do approach.
• Ability to follow process while thinking on your feet.
• Open to a broad range of activities beyond standard duties.
• Right to work in the UK (required).

Responsibilities

• Act as the first point of contact for customers over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Update customer records accurately.
• Help keep customers and the bank safe.
• Build relationships and find solutions for customers.
• Develop knowledge of services and products to assist customers.
• Identify ways to improve the customer experience.

Skills

Customer service

Active listening

Communication

Teamwork

Problem solving

Flexible

Job description

Customer Service Advisor | S1 | Everyday Banking | Bradford

Country: United Kingdom IT STARTS HERE

We are Santander ([ is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking

is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Santander is looking for a Customer Service Advisor based out of our Bradford Contact Centre, we are recruiting multiple roles with the following shifts available, please note that shift assignments will be determined by the business and cannot be selected by candidates.

• Shift A - Monday to Sunday 08:00 16:00 (working 1 in 2 Saturday’s or Sunday's, flexible lieu day)
• Shift B - Monday to Sunday 10:00 18:00 (working 1 in 2 Saturday’s or Sunday's, flexible lieu day)

For our customers, you’ll be more than just the friendly voice of Santander. You’ll be a listener and problem solver. Acting as the first point of contact, whilst providing immediate and empathetic support over the phone. This role will allow you to thrive in a high-volume environment, embracing a flexible, "can-do" attitude, whilst working in a telephony-based role. We'll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver a great customer experience. You’ll be flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. And you’ll be encouraged 'Think Customer' and share ideas on improving processes and customer experience. You’re the eyes and ears of our business after all.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Acting as the first point of contact for customers over the phone
• Assisting with day-to-day transactions, queries, and servicing
• Updating customer records
• Helping to keep our customers and the bank safe
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What you’ll bring

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professional Experience: Passionate about delivering outstanding customer service either from a face to face or a telephony background, previous financial services background isn’t essential as we’ll provide you training
• The ability to listen and communicate effectively with customers to truly understand their needs
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Ability to follow process but also think on your feet
• Openness to a broad range of activities even if outside of standard expectations
• You will require the right to work in the UK (please see details below)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive personally and professionally.

The starting salary is £25,000 together with a £500 flexible benefit allowance and the opportunity to earn a discretionary performance-related bonus of 8% of salary.

• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Share in Santander’s success by saving or investing in our shareplans.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services: Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive at work and at home while delivering the best outcomes for our customers and supporting each other to grow. To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles). When applying, please consider the travel distance, time and cost to your chosen office location.

Right to work in the UK

All candidates must have the right to work in the UK to commence employment with Santander.