Customer Service Advisor

Anthology Inc; Birmingham (AL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading customer service company is seeking a Customer Service Advisor to handle customer inquiries via phone and chat from the comfort of your home. This full-time position requires strong communication skills and proficiency in MS Office applications. Ideal candidates should have a quiet work environment and meet specific internet requirements to ensure stability during operations.

Qualifications

• Must be at least 18 years old.
• Must work full time, 40 hours a week.
• Experience using internet-based browsers such as Chrome, Firefox, Safari.

Responsibilities

• Answering customer inquiries via phone, chat, and other electronic methods.
• Responding to customer requests for product information and assistance.
• Assisting customers with complaints and billing inquiries.
• Utilizing computer technology to handle a high volume of calls.

Skills

Excellent oral and written communication skills

Proficiency in MS Office

Ability to accurately type at least 25 wpm

Experience using internet-based browsers

Education

High School diploma or equivalent

Tools

Amazon Web Services (AWS)

Job description

Description

Customer Service Advisor

United States

Work From Home!

Pay is $12.50 / hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.

The Opportunity

Position responsibilities

• Answering customer inquiries via phone, chat, and other electronic methods
• Responding to customer requests for product information and assistance
• Assisting customers with complaints and billing inquiries
• Resolving customer service issues in a timely and professional manner
• Utilizing computer technology to handle a high volume of calls
• Working closely with team leads, supervisors and contact center managers to ensure customer satisfaction
• Adhering to call script and call center policies
• Compiling reports
• Managing customer interactions using provided Amazon Web Services (AWS) tools

The Candidate

Required skills / qualifications

• High School diploma or equivalent combination of education and experience
• Must be at least 18 years old
• A stable history of employment
• Willing to accept a temporary assignment
• Must be able to work full time, 40 hours a week
• Must have a quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shift
• Experience using internet-based browsers such as Chrome, Firefox, Safari
• Ability to accurately type at least 25 wpm
• Excellent oral and written communication skills
• Proficiency in MS Office computer applications, including Word and Excel
• Full professional proficiency in written and spoken English (equivalent to CEF C1 level or above)
• Must reside within an approved state
• Must be able to work from home with the following internet requirements : High-speed Internet Connection (Cable, Fiber, DSL)
• Mobile Broadband is not supported (including satellite, wireless / cellular hotspot service, and point to point internet service)
• 30 Mbps Download
• 15 Mbps Upload
• 100ms Ping or less
• Jitter : 40 MS or less
• Wi-Fi Connection is permitted
• The employee will be responsible formaintaining the required service and stability. A wired connection from the modem / router to the device will be required if service instability exists, no splits / gaps or usage of Wi‑Fi bridges

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity / affirmative action employer and considers qualified applicants for employmentwithout regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity / expression, protected military / veteran status, or any other legally protected factor.