Customer Service Administrator 2

Southeastern Freight Lines; Fort Lauderdale (FL); On-site; USD 30,307 - 37,195; Full time

Job summary

Southeastern Freight Lines is seeking a Customer Service Administrator 2 to support the Service Center with clerical tasks and customer communication. You will assist in areas like customer service, appointments, dispatch support, payroll, human resources, and general secretarial duties.

Responsibilities include responding to shipment status inquiries, scheduling deliveries, and aiding drivers. This role requires strong customer relations skills and proficient use of Microsoft Office; 3rd shift

Qualifications

• High School Diploma or GED required.
• Able to pass background check and drug test.
• 6 months related or office experience preferred.
• Strong customer relations and communication skills.
• Ability to multitask with interruptions.
• Proficient computer skills.
• Familiar with Microsoft Office applications.

Responsibilities

• Assist in intermediate clerical duties to support operations.
• Handle customer inquiries on shipment status, billing, CODs, and tracing.
• Schedule delivery appointments and coordinate with drivers and centers.
• Provide clerical support to Account Managers and Executives.
• Enter and maintain load records and manifests.
• Assist recruiting by coordinating ads, resumes, and interviews.
• Maintain sales appointments and lead lists.

Skills

Customer service

Microsoft Outlook

Microsoft Excel

Multi-line phone systems

MS Office applications

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Responsibilities

• As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center.
• Perform a variety of functions that may include a specialization or combination of activities in areas such as Customer Service, appointments, dispatch support, Payroll, Human Resources, or general secretarial.
• Respond to calls or contact customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), Driver Collect, tracing, problems, or rating information.
• Research and answer requests for information from internal customers or other Service Centers.
• Call and schedule delivery appointments.
• Assist drivers with pick-up or delivery problems.
• Calculate hours worked and Linehaul miles.
• Compile driver hours of service and complete driver log summaries.
• Assist with generating manifests and closing loads.
• Enter closed, dispatched, and arrived loads into the computer.
• Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives.
• Make follow-up calls to customers as requested.
• Maintain the sales appointment schedule and maintain a list of sales leads.
• Key pay data into the payroll system.
• Assist the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc.
• Coordinate new hire orientation.
• Assist with Service Center training efforts by scheduling classes or ordering supplies.

Qualifications

• a High School Diploma or GED;
• the ability to satisfactorily pass background check and alcohol and drug test;
• 6 months of related experience and/or previous office experience;
• strong customer relations skills to communicate effectively with internal and external customers;
• the ability to manage multiple tasks with interruption;
• computer skills;
• and be familiar with Microsoft Office applications.

Preferred Skills

• Previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems.

Pay: $21.55-$26.51 Per Hour (pay may vary based on location and experience)

Work Shift Third Shift http://www.youtube.com/watch?v=xZc1A8aeshc

Working with southeastern Freight Lines is more than just a job — it becomes a part of who you are. Family founded in Columbia, South Carolina in 1950, southeastern Freight Lines is a privately held, industry leading provider of LTL (Less Than Truckload) services throughout the Southeast. Our expertise of combining quality service and award-winning logistics has led to the growth of southeastern generating over 1.7 billion in annual revenue, with over 10 million shipments per year. This would not be possible without our esteemed team of over 8,800 professionals — the true backbone of our company. At southeastern, we are doing much more than providing shipping services. We are pioneering a new generation of logistics professionals, cherishing wisdom from the generation that brought us success, giving back to our communities, and living our culture. We prioritize serving others first, valuing each other completely, and always doing the right thing.

Southeastern Freight Lines provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.