Customer Service Administrator

Covenant Seminary; Missouri; On-site; USD 10,000 - 60,000; Part time

Job summary

A theological institution in Missouri is seeking a part-time Customer Service Administrator for the Business Office. This role involves providing customer service, maintaining accurate financial records, and processing accounting documents. Ideal candidates will have strong skills in Microsoft Office, particularly Excel, and ideally some accounting experience. Join a team dedicated to supporting pastoral training and excellence in service.

Qualifications

• Strong proficiency in Microsoft Excel and Word.
• Prior experience in accounting or bookkeeping is preferred.

Responsibilities

• Be the first customer service contact for One-Stop.
• Assist the Business Office in maintaining accurate financial records.
• Monitor and respond to correspondence in a timely manner.
• Process and prepare accounting records and reconciliations.
• Document and ensure proper keeping of financial records.

Skills

Customer Service Skill

Attention to Detail

Ethical Conduct

Education

Proficiency in Microsoft Office Suite

Job description

Campus Employment | Presbyterian Church in America

The Business Office at Covenant Seminary is seeking applications for the position of Customer Service Administrator. This is a part-time position, primarily serving the Business Office with customer service provided on behalf of the other offices in One-Stop.We value team cooperation, commitment to excellent work, and dedication to the Seminary’s mission of training pastors and leaders for Christ’s church and Kingdom. Pay rate for the position is commensurate with experience.

One-Stop and Business Office Goals and Responsibilities:

• To create, develop, and refine processes on an on-going basis that financially and physically enable the overall mission and goals of the institution.
• Offer a high level of support services which model a grace-reflecting community through policy, procedures, and personnel.
• Encourage and fulfill operational best practices for the Seminary through the use of technology, process efficiencies, customer service, and staff development.
• Continually partner, with a service-to-others ethos, with the broader community on identified priorities and strategic goals to achieve institution-wide excellence.
• Support financial reporting in accordance with generally accepted accounting principles for not-for-profit entities according to the standards of the financial accounting standards board (FASB).

Position Responsibilities:

The Customer Service Administrator is responsible for being the first customer service contact point for One-Stop, the area in which the Business Office is located, and assisting the Business Office in creating and maintaining accurate and timely financial records for the Seminary. Seeking someone who likes to learn, organize, enjoy quantitative reasoning, and problem solving. This position reports to the Controller.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitor Business office and One-Stop email inboxes and determining best course of action for correspondence received.
• Promptly and professionally receive calls, emails, and greet visitors, directing them appropriately. This will require a) becoming very familiar with MyCTS and Seminary website, taking initiative to answer questions where possible, b) helping to cover questions related to student billing, and c) familiarity with and adherence to FERPA so that education verification questions can be answered
• Process and prepare accounting records including reconciliations.
• Establish records of accounts and input entries to proper accounts.
• Process and reconcile Square card and cash receipts received through the Café, Library, etc. including counting cash on hand.
• Monitor, track, record and reconcile staff expense reports and correct discrepancies.
• Perform bookkeeping and reconciliations for guest housing and housing deposits, working closely with the facilities department.
• Document and ensure proper keeping of financial records, making use of current technologies.
• Prepare forms and manuals for accounting and bookkeeping personnel.

Requirements

• Ethical Conduct.
• Attention to Detail.
• Customer Service Skill

Supervisory Responsibility- This role has no supervisory responsibilities.

Work Environment- This job operates in a clerical, office setting with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands- This is a largely sedentary role; however some filing is required.This would require the ability to lift files, open filing cabinets, and bending or standing on a stool as necessary.

Position Type and Expected Hours of Work- This is a part-time position.The specific part-time work hours will be discussed as part of the interview process and are expected to be within the typical work hours of Monday through Friday, 8:00 a.m. to 4:30 p.m.

Travel- No travel is expected for this position.

MINIMUM QUALIFICATIONS:

• Proficiency in Microsoft Office Suite, particularly Excel and Word

PREFERRED QUALIFICATIONS:

• Prior accounting/bookkeeping experience with an understanding of debits/credits, financial statements, reconciliations, etc.