Customer Service Account Specialist

Hubbell Incorporated; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Hubbell Incorporated, a leading manufacturer of electrical and utility solutions, is seeking a Customer Service / Quotation Specialist. You will build strong relationships with Hubbell Power Systems customers and prepare quotations, review orders, and coordinate between engineering, marketing and field sales to meet customer needs.

You will be the first point of contact for customers, support order delivery, and help resolve AR issues and returns. Travel may be required.

Qualifications

• Effective communication across phone, email, and in person interactions.
• 2+ years of professional customer service experience.
• Familiarity with Salesforce or SAP is preferred.

Responsibilities

• Manage accounts to deliver outstanding service and grow opportunities.
• Review quotations and coordinates with Business Units and customers.
• Serve as liaison between Engineering, Marketing, Field Sales and customers.
• Ensure timely delivery and resolve AR issues and returns.

Skills

Communication skills

Customer service experience

Teamwork

Tools

Salesforce

SAP

Microsoft Office

Job description

Segment: Hubbell Utility Solutions (HUS)

Job Overview

Build and maintain a solid working relationship with Hubbell Power Systems customers. Act as the HPS lead to organize and prepare quotation proposals and review customer orders for acceptance. Coordinate technical and commercial requirements. Support field sales and customers regarding product needs. Be the first point of contact for our customers. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Research and resolve Accounts Receivable issues. Investigate and resolve issues related to returned goods.

• Manage a territory or set of accounts with the objective of providing outstanding service.
• Review quotation requests promptly, secure competitive feedback as available, and if applicable submit quotation requests to Business Units with pertinent comments.
• Organize and review all bids with special, non-standard commercial bid requirements (i.e.; terms and conditions, warranty clauses). Recommend HPS modifications and obtain approvals.
• Work as a liaison between Engineering, Marketing, Field Sales, and HPS customers regarding product requirements, application questions, and potential issues.
• Issue finalized quotations to customers, including organizing and addressing commercial and technical requirements.
• Identify and grow opportunities within your account base and collaborate with sales teams to ensure growth attainment.
• Review purchase orders to ensure requirements are adequately defined and documented, that differences are resolved prior to order entry, and that HPS has the capability to meet contractual requirements.
• Discuss important quotations, significant purchase orders, returned goods requests and any other important transactions with Customer Service Manager, Territory Manager and Regional VP of Sales.
• Coordinate resolution of customer complaints, warranty replacements, returned goods, and any discrepancies.
• Resolve credit and accounts receivable issues.

What will help you thrive in this role?

• Effective communication skills across telephone, electronic, and face-to-face interactions
• Proficiency in Microsoft Office or similar software tools
• 2+ years of customer service experience in a professional environment (preferred)
• Experience with Salesforce, SAP, or similar systems (preferred)
• Potential to travel for business, as needed

Physical Requirements: Work on a computer or related equipment for 8+ hours per day. otential to travel for business, as needed

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Utility Solutions

Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.