Customer Service Account Manager

RR Donnelley; Hebron (OH); On-site; USD 49,000 - 61,000; Full time

Job summary

RR Donnelley in Hebron, OH is seeking an onsite Print Production Specialist to coordinate production of printed materials and maintain strong customer relations throughout the manufacturing process.

You will gather job requirements, translate them into detailed manufacturing instructions, review quality, and communicate status to customers. Weekends/holidays may be required; HS diploma with 5+ years' related experience is preferred.

Qualifications

• HS diploma or equivalent with 5+ years of relevant administrative/operational support.
• Advanced knowledge of technology including computers and software such as MS Office.
• Excellent oral and written communication across departments.
• Strong organizational skills with ability to meet deadlines.
• Ability to work weekends and holidays.

Responsibilities

• Engage customers to gather job requirements and translate to manufacturing instructions.
• Provide workflow improvement suggestions to maximize benefits.
• Perform quality review before production begins.
• Enter and verify job instructions in systems and production schedule.
• Communicate with customers about job status and changes.
• Coordinate production with internal plants and external vendors.
• Tally final production and assemble paperwork for billing.
• Mentor junior staff and participate in special projects.

Education

HS diploma or equivalent

Tools

MS Office

Mac word processing

Spreadsheets

Job description

• Air Force MOS: 25L1:Logistics Plans and Programs
• Marine MOS: 0111:Administrative Specialist
• Army MOS: 42E:Administrative System Management
• Compensation: USD 48,500 - USD 61,000 - yearly

Company Description

Join our dynamic team for this onsite opportunity!

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Coordinate production of printed materials, or print-related services for the company's customers. Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customer's product. Responsibilities:

• Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers & products.
• May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.
• Provide quality review for other Print Production Specialists to ensure all information is accounted for and accurate before the commencement of production.
• Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.
• Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs, and coordinate changes to jobs.
• May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.
• Coordinate production of components with other internal plants and/or external vendors as required.
• Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root cause.
• May make recommendations to management on the appropriate responses to issues that are in the best interest of the customer and the company.
• Communicate with customers regarding the resolution of issues.
• May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
• Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
• Tally the final production runs and work performed to assemble paperwork for billing purposes.
• May mentor junior level Print Production staff or work on special projects.

Business Unit/Platform Specific duties

• May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the customer product.
• May assist sales in the RFP process by supplying estimates and determining how to efficiently process a complete job.
• May have responsibility for the composition and/or copy prep of the customers & products.
• Performs other related duties and participates in special projects as assigned.

Qualifications

• Requires excellent knowledge of the functional area(s) related to the job or good knowledge related to a professional field of work.
• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
• May provide oversight of work conducted by junior-level staff and/or review/audit work for accuracy.
• Must have advanced knowledge of technology including computers and software programs such as MS Office or MAC word processing, spreadsheets, or other programs specific to the job in order to complete job duties successfully.
• Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
• Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.
• Must be able to work weekends and holidays.
• HS diploma or equivalent with 5+ years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job

Additional Information

All your information will be kept confidential according to EEO guidelines.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

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