Customer Service

Heritage Grocers Group; Colton (CA); On-site; USD 23,000 - 27,000; Full time

Job summary

Cardenas Markets in California is seeking a Customer Service team member to provide friendly, punctual cash handling and front-end support. You will be the face of the store, assisting customers and ensuring smooth front-end operations.

The role emphasizes high-quality service, teamwork, and adherence to food safety and store standards, with bilingual Spanish and English preferred to meet diverse customer needs.

Qualifications

• Customer Service and retail experience desirable.
• Bilingual: Spanish and English preferred.

Responsibilities

• Greets and interacts with customers; addresses questions or concerns in a friendly, service-oriented manner.
• Provides support to the Frontend team in the absence of the Frontend Manager.
• Operates front end equipment; register, calculator, scanner.
• Dedicated to meeting expectations of internal and external customers. Demonstrates care and compassion for people; shows empathy and concern.
• Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions and food safety; Engages in safe work practices and encouraging others to do the same.
• Responsible for presentation of work area, cleaning & organization -- uniform & personal appearance of self and Frontend Team Members.
• Utilizes POS and credit card system; handles cash and maintains balanced cash drawers.
• Processes returns, refunds, overcharges, and credits.
• Schedules coverage for Cashiers and Courtesy Clerks' breaks.
• Completes beginning and end-of-shift procedures.
• All other duties as assigned.

Skills

Customer service

Retail experience

Job description

At Cardenas Markets, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another.

Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You will be part of a team that genuinely cares about helping you succeed, and you will work alongside talented colleagues while making a difference in our communities.

POSITION SUMMARY

The Customer Service provides customer service and cash handling in a retail store environment. The role is expected to be a role model of the company by delivering excellent customer service while maintaining company core values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets and interacts with customers; addresses questions or concerns in a friendly, service-oriented manner;
• Provides support to the Frontend team in the absence of the Frontend Manager;
• Operates front end equipment; register, calculator, scanner;
• Dedicated to meeting expectations of internal and external customers. Demonstrates care and compassion for people; shows empathy and concern. Able to build and maintain positive team relationships, relates well to diverse people; is approachable;
• Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions and food safety; Engages in safe work practices and encouraging others to do the same;
• Responsible for presentation of work area, cleaning & organization -- uniform & personal appearance of self and Frontend Team Members;
• Utilizes POS and credit card system; handles cash and maintains balanced cash drawers;
• Processes returns, refunds, overcharges, and credits;
• Schedules coverage for Cashiers and Courtesy Clerks' breaks;
• Completes beginning and end-of-shift procedures;
• All other duties as assigned.

SKILLS AND QUALIFICATIONS

• Customer Service and retail experience desirable;
• Bilingual: Spanish and English preferred.

PHYSICAL DEMANDS AND WORK CONDITIONS

• WALKING: Continuously, throughout shift, while moving about the store and handling merchandise.
• STANDING: Continuously, throughout shift.
• LIFTING: Ability to lift up to 20 lbs. and occasionally lift up to 30 lbs.

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.

Disclaimer:

Pay Scale $16.90 to $19.30.

The pay scale above is a good faith estimate of the salary or hourly wage range that the employerreasonably expectsto pay for the position. Within this range, individual pay isdeterminedby multiple factors including, but not limited to, specific skills, relevant work experience, and relevant education and/or training. This information is provided to applicantsin accordance withCalifornia Labor Code § 432.3 and state and local minimum wage standards.

Company