Customer Service

Hy-Vee; Cedar Rapids (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

Hy-Vee in Cedar Rapids is seeking a part-time Customer Service team member who welcomes customers, handles a variety of transactions, and supports store operations. You will assist with mail, money orders, licenses, and general customer needs with a friendly, professional approach.

The role emphasizes accuracy in arithmetic, strong communication, and teamwork within a fast-paced retail environment. A high school diploma is required, and prior related work is preferred.

Qualifications

• High school diploma or equivalent required.
• Over six months up to one year of related work experience preferred.
• Ability to handle a variety of customer transactions accurately and efficiently.
• Ability to guide customers and communicate clearly and professionally.

Responsibilities

• Provide prompt, friendly customer service and greet customers with a smile.
• Weigh postal packages, process mail, and handle money order and check transactions as needed.
• Assist customers at registers and help with store services to ensure satisfaction.
• Maintain cleanliness and organization of the work area and follow Hy-Vee policies.

Skills

Customer service

Cash handling

Communication

Problem solving

Basic math

Education

High school diploma or equivalent

Job description

Customer Service# Hy-Vee Careers## Customer ServiceApply: Cedar Rapids #7, Edgewood Rd., Cedar Rapids, IA: Part time: Posted Today: End Date: November 19, 2026 (13 days left to apply): R260644Additional Considerations (if any):Daytime Shifts**-****At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.****Job Description:****Job Title:** Customer Service**Department:** General**FLSA:** Hourly**Revision Date:** 07/2026**About Hy-Vee**At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.**The Role and Why It's Important**Our Customer Service team members are the friendly face of some of our most important in-store services, helping customers with everything from mailing packages and sending money to cashing checks and purchasing licenses. In this role, you'll handle a wide variety of transactions accurately and efficiently while making every customer feel welcomed and valued.If you enjoy working with people, stay calm under pressure, and take pride in getting things done right, we'd love to have you on our team.**What You'll Do**No two shifts are exactly the same, but here's what you can expect:* Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one* Weigh postal packages, run mail through meters, and process certified, express, UPS, registered, and insured mail* Process Western Union orders and send faxes for customers* Sell money orders and cash payroll, personal, ADC, and social security checks* Sell hunting and fishing licenses* Break down and put money in utility drawers and process paid outs* Sign on the postal department, break down, and turn off the postal register* Count daily coupons and process refunds for customers and department-approved refunds* Sign on and off lottery machines, sell and redeem lottery tickets* Assist customers with dry cleaning where applicable and process bottle refunds* Assist customers at registers and in other areas of the store as needed* Answer the telephone and use the intercom system using appropriate procedures* Remove trash in a timely manner and maintain a clean, organized work area* Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment* Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines* Report to work when scheduled and on time**Your Skills**To be successful, you'll need to be able to:* Solve practical problems and interpret instructions across a variety of situations with limited standardization* Perform arithmetic calculations involving fractions, decimals, and percentages accurately* File, post, and organize materials; copy data accurately between records; and gather basic information as needed* Guide customers and provide clear, helpful direction in a professional manner* Communicate clearly and professionally with customers, team members, and store leadership**Reporting Relationships****Accountable and Reports to:** Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home**Education and Experience*** High school diploma or equivalent experience required* Over six months up to one year of similar or related work experience preferred**Physical Requirements*** Frequently stand and walk throughout a shift in sales, food service, or delivery areas* Where applicable to the role: ability to safely use sharp knives and blades for food preparation* Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment* Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards* Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties**Working Environment**This is a fast-paced role in a retail store environment where you will be on your feet and handling a variety of customer transactions throughout your shift. You will have continuous exposure to dirt and noise. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.Are you ready to smile, apply today.*Employment is contingent upon the successful completion of a pre employment drug screen.*