Customer Service

Hy-Vee; Cedar Rapids (IA); On-site; USD 28,000 - 36,000; Full time

Job summary

Hy-Vee in Cedar Rapids, IA seeks a Customer Service associate in the Grocery department. You will process mail and Western Union orders, utility bills, and money orders, cash checks, and assist customers with dry cleaning pickups, aiming to provide courteous, friendly, efficient service.

You’ll greet customers, learn names, answer phones promptly, work as a team, and follow store guidelines while handling a variety of tasks from lottery to refunds, ensuring a positive shopping experience in a

Qualifications

• Must be able to solve practical problems with limited standardization.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Proficient in filing, posting, and data entry, and able to guide people.

Responsibilities

• Provides prompt, efficient, and friendly customer service in all interactions.
• Greet customers, learn their names, and address them by name when possible.
• Assist customers by guiding them to products, handling mail, and processing orders.
• Answer telephone promptly and provide helpful service to callers.
• Work as a team with coworkers to ensure customer satisfaction and a positive store environment.
• Process Western Union orders, money orders, and related financial tasks.
• Handle lottery sales, refunds, and related duties as needed.
• Maintain hygiene, dress standards, and adhere to store policies.

Skills

Problem solving

Arithmetic

Customer service

Communication

Education

High school diploma or equivalent

Tools

Fax machine

Telephone

Cash register

Computer

Western Union equipment

Lottery terminals

Job description

Additional Considerations (if any): At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Customer Service

Department: Grocery

FLSA: Non-Exempt

General Function: Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Reporting Relations: Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home Positions that Report to you: None

Primary Duties and Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.

Makes an effort to learn customers’ names and to address them by name whenever possible.

Assists customers by: (examples include) escorting them to the products they’re looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience.

Answers the telephone promptly and provides friendly, helpful service to customers who call.

Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

• Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.
• Processes Western Union orders.
• Processes Western Union orders.
• Sells money orders, cashes payroll, personal, ADC, and social security checks.
• Sells hunting and fishing licenses.
• Breaks down and puts money in utility drawers.
• Signs on postal department, breaks down, and turns off postal register.
• Processes paid outs.
• Sends faxes for customers.
• Counts the days’ coupons.
• Processes refunds for customers and department approved refunds.
• Answers the telephone for the store using appropriate telephone techniques.
• Utilizes the intercom system for paging, etc. using appropriate procedures.
• Removes trash in a timely manner.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

Adheres to company policies and individual store guidelines.

Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Signs on and off lottery machines.
• Assists customers with dry cleaning where applicable.
• Assists customers at the registers where necessary.
• Sells and redeems lottery tickets.
• Processes bottle refunds.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education and Experience: High school or equivalent experience and over six months up to one year of similar or related work experience.

Physical Requirements: Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently. Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.

• Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Working Conditions: This position is continuously exposed to dirt and noise. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job:

• Fax
• telephone
• equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.

Contacts: Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.

Employment is contingent upon the successful completion of a pre employment drug screen.