Customer Service

Talentify; Cedar Rapids (IA); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

BYOD policy

Paid training

Shift differential

Job summary

Five Star Solutions is seeking a remote customer service representative to answer inbound calls for clients and assist customers with debit card incentives, orders, and balances. BYOD is required, with a dedicated work space and reliable internet.

Shifts run 7:00am–7:00pm CST, Mon–Fri, with paid training and a 20–40 hour workweek option. Candidates must be 18+, pass a background check, and be ready to work from home in listed states.

Qualifications

• 3-6 months of customer service or call center experience preferred.
• Ability to work independently with minimal supervision.
• Must be 18 years of age and pass state/federal background checks.

Responsibilities

• Handle large amounts of inbound calls in a timely manner.
• Follow scripts to address various topics and inquiries.
• Identify customer needs and provide solutions or alternatives.
• Access resources to accurately handle calls and up-sell when appropriate.
• Maintain professionalism and punctuality at all times.
• Be prepared to cross-train as needed.

Skills

Customer service

Call center

Basic computer skills

Quick learner

Excellent verbal communication

18+ years old

Background check

Job description

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with inquiries on debit card incentives, orders, and balances.

This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

• Previous 3-6 months customer service or customer support experience preferred
• Previous 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Bring Your Own Device (BYOD)

• This position requires you to provide your own equipment and workspace.
• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements:

• Processor: Intel® Core™ i5-8250U Series or greater
• Memory: 8GB on Windows 10 or 11 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB DSP headset
• Click here for an example
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed
• Firewall must be enabled (Will be checked prior to allowing login to system)
• Must be hardwired to your modem or router/ No Wi-Fi or extenders
• Click her for the BYOD policy for full detailed list of requirements

$14 - $14 an hour

Shift differential (extra $1/hr nights & wkds)

Work hours - Shifts between 7:00am-7:00 pm (CST) ; Work Days - Mon-Fri

Paid Training - typically 2-5 days in length from 8:00am-5:00pm (CST)

Status - Full Time or Part Time Temporary; 20-40 hours per week

Must be available to work on the first and last business day of each month

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.