Customer Service

Amcor Limited; Ames (IA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Flexible time off

Company-paid holidays

Wellbeing program and EAP

Health Savings Account/ Flexible Spend

Job summary

Amcor Limited in Ames, IA, is seeking a Materials Coordinator/Customer Account Specialist to support production planning, inventory control, and timely order fulfillment. This full-time role collaborates with Production, Quality, Maintenance and Warehouse teams to ensure high-quality containers reach customers.

You will enter sales orders, coordinate raw materials, and communicate directly with customers to meet delivery deadlines.

Qualifications

• Experience delivering reliable customer service in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and schedules.
• Familiarity with ERP systems and inventory planning principles.
• Analytical mindset with attention to data accuracy.

Responsibilities

• Perform production planning and daily/weekly scheduling to maximize equipment efficiency.
• Enter sales orders and changes to ensure on-time delivery.
• Procure raw materials to support production needs.
• Communicate with customers to confirm quantities, timing, and specifications.
• Support inventory control through cycle counting and warehousing coordination.
• Monitor ERP data for accuracy and partner with Maintenance on asset data.

Skills

Customer service

Communication

Time management

Inventory management

Education

Bachelor's degree in supply chain management, logistics, management, or business

Tools

SAP

Microsoft Office

Lotus Notes

Job description

Materials Coordinator/Customer Account Specialist

Customer Service

Full time

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

Continuously improve the facility’s production planning, inventory control, customer service, and logistics. Provide support to Production, Quality, Maintenance, and Warehouse Departments in order to safely provide high quality containers in greater numbers at a superior level of service to the customer.

ESSENTIAL FUNCTION AND RESPONSIBILITIES

• Performs production planning on a daily basis and weekly scheduling to maximize equipment efficiencies-under the following constraints; energy, warehouse space, and obsolescence.
• Enter sales orders and subsequent changes to guarantee the delivery of customer requirements.
• Raw material procurement required by the production department to manufacture quality containers efficiently.
• Communicate directly with customers to satisfy product quantity and timing, information or planning requirements, product inquiries, and materials specifications.
• Provide assistance and guidance with inventory control through cycle counting, production scheduling, and warehousing.
• Performs regular monitoring and verification of ERP data base to provide optimum use and accurate reporting. Partners with Maintenance for system accuracy of production assets to meet customer requirements.
• Carrier interactions with scheduling domestic and international shipments in accordance with the Corporate Routing Guidelines.
• MTP (Multi-Trip Packaging)-coordinate supply of material/customer returns with in supply chain to support production requirements and any planned inventory builds, assist in customer audits as needed with Cycle Counter.
• Partner with quality to assist in the process CINS/VINS as required.
• Assist with compliance of all company policies including continuous improvement.
• Perform other duties as assigned by management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals to perform essential functions.

VALUES

EDUCATION

Bachelor’s degree in supply chain management, logistics, management, or business is preferred. Combined education and experience may be considered, depending on experience and qualifications.

LANGUAGE

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations. Require the ability to write reports and business correspondence. Effectively present information and respond in group environments.

COMPUTER/MATHEMATICAL SKILLS

Must have a working knowledge of Microsoft Office, Lotus Notes, and SAP or equivalent ERP system. Ability to work with intermediate mathematical concepts is required; probability and statics a plus.

WORK ENVIRONMENT

The job functions described here are representative of those encountered while performing the responsibilities of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster.

E-Verify

We verify the identity and employment authorization of individuals hired for employment in the United States.

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&DD, short-term & long-term disability, and voluntary benefits
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)