Customer Serv/Warehouse Associate

AHF Products; Norcross (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

AHF Products is seeking a CSR/Warehouse Associate in Norcross, GA, reporting to the Branch Manager. This role supports day-to-day sales activities, order fulfillment, and customer service in the branch.

You will handle calls, process orders, manage inventory, coordinate deliveries, and maintain documentation and safety compliance. The position requires a high school diploma; forklift certification is preferred, and experience in distribution or warehouse setting is desirable.

Qualifications

• High school diploma or equivalent required.
• Forklift certification preferred or ability to obtain certification.
• Prior experience in distribution, warehouse, or logistics is preferred.
• Strong organization, attention to detail, and communication skills.

Responsibilities

• Provide excellent customer service throughout sales and order fulfillment.
• Answer calls and greet clients in the customer service area.
• Process orders accurately; monitor open orders and backorders.
• Communicate order status and delivery dates to customers.
• Schedule deliveries and perform reminder calls.
• Maintain documentation in the imaging system (POs, receivers, POD).
• Process, package, and ship orders in a timely manner.
• Maintain inventory levels and rotate stock as needed.
• Inspect inbound/outbound shipments and perform cycle counts.
• Operate forklifts safely and work overtime as needed.

Skills

Customer service

Forklift certification

Inventory management

Communication skills

Problem solving

Team player

Detail oriented

MS Windows

Education

High school diploma or equivalent

Tools

Imaging system

Microsoft Windows-based applications

Job description

Shift: Monday - Friday, 7:30 am - 4:30 pm with a 30-minute meal break

AHF Products has a job opportunity for a CSR/Warehouse Associate to be located in Norcross, GA. Reporting to the Branch Manager, the CSR/Warehouse Associate will play a crucial role in the day-to-day sales activities of the branch.

JOB DUTIES:

• Provide clients with an unsurpassed level of customer service, expertise, and convenience throughout the sales and order fulfillment process.
• Answer telephone calls and greet clients as they enter the customer service area.
• Process customer orders efficiently and accurately; maintain open order and quote reports; and follow up on backorders.
• Communicate with customers regarding order status and estimated delivery dates.
• Schedule deliveries and conduct customer reminder calls.
• Scan and maintain all required documentation in the imaging system, including purchase orders (POs), receivers, and proof of delivery (POD) documents.
• Process, package, and ship orders accurately and in a timely manner.
• Organize stock and maintain inventory levels and supplies, rotating inventory as needed.
• Accurately inspect incoming and outgoing shipments to vendors, customers, and other locations.
• Perform cycle counts and restock shelves using forklifts, ladders, or manual methods as appropriate.
• Comply with all company safety, health, and housekeeping regulations.
• Process inventory transfer documentation to ensure accurate inventory records are maintained.
• Maintain regular and reliable attendance, consistent with applicable ADA and FMLA requirements.
• Perform other duties as assigned.

JOB QUALIFICATIONS:

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Forklift certification preferred, or the ability and willingness to obtain certification.
• Prior experience in a distribution, warehouse, or logistics environment preferred.
• Excellent organizational skills with strong attention to detail.
• Positive attitude and strong work ethic.
• Strong interpersonal skills with the ability to build and maintain effective working relationships.
• Excellent verbal and written communication skills, with the ability to interact effectively with a diverse customer base, including homeowners, builders, architects, and designers.
• Strong problem-solving and decision-making skills.
• Self-motivated with a high level of energy, initiative, and enthusiasm.
• Demonstrated customer service and relationship-selling skills with a customer-focused approach.
• Solutions-oriented mindset with exceptional follow-through and accountability.
• Basic math skills, including the ability to take accurate measurements and perform routine calculations.
• Proficiency in Microsoft Windows-based computer applications and business software.
• Ability to thrive in a detail-oriented, fast-paced work environment.
• Ability to work overtime and flexible schedules as business needs require.

PHYSICAL DEMANDS:

• Occasionally expected to lift up to 50-75 pounds.
• Occasionally working outside for a certain period of time.
• Frequently working in extreme hot or cold environments.

MENTAL DEMANDS:

• Think analytically
• Develop options and implement solutions
• Work effectively with a team
• Multitask in a fast-paced environment
• Work with a sense of urgency

AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce®, Armstrong Flooring™, Hartco®, Robbins®, LM Flooring ®, Capella®, HomerWood®, Hearthwood®, Raintree®, Autograph®, Emily Morrow Home®, tmbr®, Crossville®, and Crossville Studios®. Our commercial brands include Bruce Contract™, Hartco Contract™, AHF Contract®, Armstrong Flooring, Parterre®, Crossville® and Crossville Studios®. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.