Customer Ser Prof CSP Level I

MedRisk; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

MedRisk is seeking Customer Service Professionals to support provider and collection staff by updating claim statuses and delivering exceptional service in the United States.

As a CSP, you will handle inbound calls, communicate billing timelines, and collaborate with Accounting, Provider Relations, and Account Management to resolve inquiries, while maintaining service quality and adherence to company procedures.

Responsibilities

• Receive inbound phone calls from a phone queue.
• Field and provide timely response to all daily inquiries from providers & collection staff regarding claim status.
• Effectively communicate the billing process and timing expectations to the caller.
• Communicate with other departments within MedRisk if needed to assist in resolving claim inquiry; such as Accounting, Provider Relations, and Account Management (Account Reps & Corporate Account Executives (CAE’s).)
• Consistently meet MedRisk Customer Support Service & Quality standards
• Consistently maintain the Total Agent Availability (TAA) goal monthly.
• Understand MedRisk’s interdepartmental procedures, policies and comply with them.
• Identify potential or existing system and/or procedural challenges, and notify Supervisor and assist in resolution if needed.
• Complete special projects or tasks as assigned by the Supervisor.

Job description

Customer Service Professionals (CSP’s) are responsible for providing support by assisting with status of their claims while providing outstanding customer service.

This position is only for U.S. based candidates.

• Receive inbound phone calls from a phone queue
• Field and provide timely response to all daily inquiries from providers & collection staff regarding claim status.
• Effectively communicate the billing process and timing expectations to the caller.
• Communicate with other departments within MedRisk if needed to assist in resolving claim inquiry; such as Accounting, Provider Relations, and Account Management (Account Reps & Corporate Account Executives (CAE’s).
• Consistently meet MedRisk Customer Support Service & Quality standards
• Consistently maintain the Total Agent Availability (TAA) goal monthly.
• Understand MedRisk’s interdepartmental procedures, policies and comply with them.
• Identify potential or existing system and/or procedural challenges, and notify Supervisor and assist in resolution if needed.
• Complete special projects or tasks as assigned by the Supervisor.