Customer Security Compliance Specialist

Cloudflare; EUA; Híbrido; USD 125 000 - 172 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & Welfare Benefits

Equity plan

Flexible paid time off

Parental leave

Resumo da oferta

Cloudflare is seeking a seasoned Security Compliance professional to join our Customer Compliance Team in the United States. You will help customers trust our platform by handling security questionnaires, audits, and compliance evidence, while collaborating with Sales, Legal, and Engineering to strengthen our security posture.

You’ll leverage in-house AI platforms to automate workflows, curate up-to-date regulatory mappings (PCI DSS, SOC 2, ISO 27001), and produce clear, public-facing security

Qualificações

• 5–10 years of experience in security compliance or related fields.
• Experience building AI-enabled security workflows.
• Knowledge of PCI DSS, ISO 27001, SOC 2, and NIST SP 800-53.
• Strong technical writing and translation skills.
• Excellent customer-facing communication and cross-functional collaboration.

Responsabilidades

• Lead the completion of complex customer security questionnaires and RFPs using AI-assisted workflows.
• Engage with enterprise customers on security topics and support contract negotiations.
• Host and coordinate on-site and virtual customer audits.
• Develop and iterate on AI tools to automate evidence retrieval.
• Maintain authoritative security knowledge repositories (SOC 2, PCI DSS, ISO 27001).
• Contribute to Public Trust Portal content and customer enablement.

Conhecimentos

Security compliance

AI in security

Security audits

Cross-functional leadership

Customer-facing communication

APIs / scripting

Ferramentas

APIs

Python

Descrição da oferta de emprego

About Us

At the company, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. the company protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by the company all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. the company was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

At the company, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a \"normalized\" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in.

Available Locations:

Austin, TX; New York City

About the team

You will join the Customer Compliance Team, which is focused on building trust with customers through sharing information about the company's security program and policies. We assist our Customers, Sales teams, and Legal teams in understanding the company's security posture. In this role, you will develop into an SME across the company's products, infrastructure, and controls.

As part of this mission, you will actively build with and leverage the company's proprietary, in-house AI platforms and developer tooling to eliminate manual bottlenecks, scale compliance operations, and dramatically accelerate our response times to customer inquiries.

What you'll do

• Security Questionnaires & RFPs: Take ownership of filling out complex customer security questionnaires, RFPs, and technical assessments. You will do this by orchestrating our internal AI generation pipelines to draft responses, paired with your own expert human-in-the-loop validation to ensure high accuracy.


• Engage with Customers on Security Topics: Act as a trusted security advisor by engaging directly with enterprise customers on security topics. You will meet with customer security teams to resolve deep architectural inquiries, answer specific security questions, and assist legal teams with security terms in contract negotiations.


• Facilitate Customer Audits: Host, coordinate, and facilitate both on-site and virtual customer audits when customers execute their right to audit, guiding them through our security controls, processes, and compliance evidence.


• Build with In-House AI Tools: Design, configure, and iterate on custom workflows and compliance assistants using the company's internally built AI platforms to automate questionnaire triage and security evidence retrieval.


• Curate AI-Ready Ground Truth Data: Structure, audit, and maintain authoritative knowledge repositories covering SOC 2, PCI DSS, ISO 27001, and global security regulations, ensuring our in-house AI models retrieve verified, up-to-date compliance data.


• Public Enablement & Trust Portal: Collaborate with marketing and engineering to mature our customer Trust Portal and self-service resources, making it easy for prospects and enterprise customers to evaluate our security posture independently.


• Author Public Security Content: Research, write, and maintain public-facing white papers, security blogs, and compliance mappings aligned with the company's evolving product suite and global regulatory shifts.

Desirable Skills, Knowledge, and Experience:

• 5-10 years of experience in security compliance, GRC, technical audit management, IT risk consulting, or customer-facing security assurance.


• Demonstrated ability to build with AI: A hands-on builder mindset with proven experience experimenting with, building on, or configuring AI workflows (e.g., prompt engineering, retrieval-augmented generation concepts, API-based automations, or internal agent configurations) rather than relying solely on packaged third-party software.


• Control frameworks: Solid understanding of security risk and compliance frameworks such as PCI DSS, ISO 27001, SOC 2, and NIST SP 800-53


• Technical writing & translation: Strong written communication skills with the ability to translate complex networking, infrastructure, and cryptographic concepts into clear, plain-language customer responses and white papers.


• Customer-facing communication: Highly comfortable and articulate when presenting to or answering questions from external customers, sales executives, and legal counsel.


• Cross-functional leadership: Comfort partnering across Sales, Product, Legal, and internal Platform/AI Engineering teams to drive projects forward.


• Technical curiosity: Familiarity with data structures, markdown, APIs, or basic scripting (e.g., Python, SQL, or shell) to prototype solutions and inspect model outputs effectively.


• Bonus points: Practical cloud/network engineering experience, deep familiarity with global privacy regulations (GDPR, CCPA), or experience establishing automated operational metrics.

Compensation

Compensation may be adjusted depending on work location.

• For New York City based hires: estimated annual salary of $125,000 - $172,000

Equity

This role is eligible to participate in the company's equity plan.

Benefits

the company offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance


• Dental Insurance


• Vision Insurance


• Flexible Spending Accounts


• Commuter Spending Accounts


• Fertility & Family Forming Benefits


• On-demand mental health support and Employee Assistance Program


• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance


• Life & Accident Insurance


• 401(k) Retirement Savings Plan


• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave


• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes the company Special?

We're not just a highly ambitious, large-scale technology company. We're a highly