Customer Sales & Service Representative

Applied; Wyoming (MI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health, vision, and dental coverage

401(k) with company match

Paid vacation and sick time

Tuition reimbursement

Personalized training and development

Career development opportunities

Job summary

Applied Industrial Technologies is seeking a Customer Service Representative to join its team. This role emphasizes helping customers by phone and in person, researching needs, and recommending parts, while driving satisfaction and sales goals.

The position offers a competitive base salary, incentives, benefits, paid time off, and tuition reimbursement, with training provided to learn about industrial distribution products.

Qualifications

• 6 months of customer service experience preferred.
• Excellent telephone and written skills, including English grammar.
• Ability and desire to learn new systems and processes quickly.
• Enjoys working with computers, including Microsoft Office (Outlook & Excel).
• High school diploma or equivalent.
• Valid driver's license and clean driving record (MVR).
• SAP / ERP experience, preferred but not required.

Responsibilities

• Assist customers by phone and in person at our facility.
• Clarify needs, do research, and after onboarding, recommend parts.
• Meet or exceed monthly sales goals while increasing customer satisfaction.
• Process quotes, take orders and provide post-order service.

Skills

Customer service

Communication

MS Office

English proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Job description

Want to use your customer service skills to solve real world problems?

Want to free up your weekends & evenings and instead work Monday through Friday?

Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities?

How about all of the above AND benefits, paid time off and even tuition reimbursement?

Customer service professionals—don’t pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don’t know anything about industrial distribution? THAT’S OKAY! We’ll teach you.

Just some of the things you’ll be doing on a daily basis:

• Assist customers by phone and in person at our facility
• Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
• Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
• Process quotes, take orders and provide post-order service

Requirements

Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.

Specific Qualifications For The Role Include

• 6 months of customer service experience preferred
• Excellent telephone, and written skills, including English grammar
• Ability and desire to learn new systems and processes quickly
• Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
• High school diploma or equivalent
• Valid driver's license and clean driving record (MVR)
• SAP / ERP experience, preferred but not required
• Some knowledge of industrial distribution products and hydraulics, preferred but not required
• Attention to detail, accuracy, ability to multitask, sense of humor
• Ability to lift up to 50 lbs.

Salary & Benefits

As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.

Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance.

Benefits: Here is just some of what we have to offer:

• Base salary and bonus opportunities
• Health, vision, and dental coverage, 401(k) w/ company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement
• Personalized training and development program
• Career development and advancement opportunities

Build a rewarding career with a global leader in industrial distribution! Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.