Customer Sales & Service Representative

FCX Performance; Grandville (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

DTS Fluid Power in Grandville, MI, is seeking a Customer Service Support Representative to be the primary contact for customers calling or emailing. This role centers on inside sales, handling inquiries, quotes, and account support with training provided.

You will process orders in Prophet 21, prepare quotes, and coordinate with warehouse and sales teams to resolve issues. Strong communication and multitasking in a fast-paced environment are essential.

Qualifications

• 1+ years in customer service or inside sales.
• Experience with hydraulics, fluid power, or industrial products preferred but not required.
• Strong phone etiquette and written/verbal communication skills.
• Proficient with Microsoft Office and order-entry systems.

Responsibilities

• Answer inbound calls and emails regarding orders, pricing, availability, and account status.
• Process orders using Prophet 21.
• Prepare and follow up on quotes for parts and services.
• Identify customer needs and suggest appropriate products; escalate technical questions as needed.
• Coordinate with warehouse, purchasing, and sales teams to resolve issues.
• Maintain accurate customer records in the CRM/ERP system.
• Follow up on open quotes and orders to support sales goals.
• Handle complaints professionally and resolve them timely.
• Stay current on product offerings and pricing through training.

Skills

Phone etiquette

Verbal writing

MS Office

CRM usage

Education

High school diploma

Associate degree

Tools

Prophet 21

Job description

About DTS Fluid Power

When you work with us, you can expect brand-name components, competitive pricing, and fast, responsive design integration. From electrification to engineered electronic and hydraulic systems and hydrostatic drive solutions, we deliver advanced systems that optimize your machinery’s performance and efficiency.

Our engineers excel in designing systems for mobile equipment, industrial circuits, and refurbishment projects, always focusing on your productivity and profitability.

Founded in 1979 as Hickmann Fluid Power and rebranded to DTS in 1991, we bring decades of expertise to industries like agriculture, construction, mining, and utilities. We’re more than a supplier; we’re your trusted partner for tailored solutions that drive success.

Position Summary

The Customer Service Support Representative (CSSR) serves as the primary point of contact for customers calling or emailing DTS Fluid Power, handling order inquiries, quotes, product questions, and account support. This is primarily a phone- and inside-sales-based role, requiring strong communication skills and the ability to learn our product lines and systems quickly. Prior experience with fluid power or hydraulic components is a plus but not required — training will be provided.

Key Responsibilities

• Answer inbound customer calls and emails regarding orders, pricing, availability, and account status.
• Process customer orders accurately and in a timely manner using Prophet 21
• Prepare and follow up on quotes for any and all parts and services provided.
• Identify customer needs and recommend appropriate products or solutions, escalating technical questions to sales or technical staff as needed.
• Coordinate with warehouse, purchasing, and outside sales teams to resolve order issues, backorders, and delivery questions.
• Maintain accurate customer records and order documentation in the CRM/ERP system.
• Proactively follow up with customers on open quotes, orders, and accounting needs to support sales goals.
• Handle customer complaints or escalations professionally, working toward timely resolution.
• Stay current on product offerings, promotions, and pricing through internal training.

Qualifications

• High school diploma or equivalent required; associate degree a plus
• 1+ years of customer service, inside sales, or call center experience.
• Experience with hydraulics, fluid power, or industrial/mechanical products preferred but not required.
• Strong phone etiquette and verbal/written communication skills
• Comfortable learning and using order entry, CRM, or ERP software.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Strong problem-solving skills and a customer-first attitude
• Proficiency with Microsoft Office (Outlook, Excel, Word)

Preferred Skills

• Familiarity with hydraulic cylinders, pumps, valves, hoses, or fittings
• Prior experience in a distribution, manufacturing, or industrial supply environment
• Strong mechanical aptitude

Applied Industrial Technologies

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.