Customer Sales & Service Rep II

SiteOne Landscape Supply; Wichita (KS); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Paid Time Off

DailyPay available

401k with company match

Tuition Reimbursement

Life Insurance

Job summary

SiteOne Landscape Supply is seeking a Customer Sales & Service Representative to deliver exceptional customer experiences for commercial and residential customers in the green industry. You will build strong customer relationships, assist with questions and orders, and help manage inventory and store tasks to support sales growth.

This role emphasizes customer obsession, teamwork, and safety in a fast-paced retail/wholesale environment.

Qualifications

• 3+ years of green industry experience or knowledge of landscape, nursery, or irrigation product.
• Minimum of 1 year experience in a retail or wholesale setting.
• Excellent customer service skills.
• Ready and willing to learn and adopt new technologies and ways of working.
• Ability to think quickly and make sound decisions.
• Inventory management experience helpful.
• Must be able to lift a minimum of 50 pounds.
• High school diploma or equivalent preferred.

Responsibilities

• Demonstrate exceptional customer service to all SiteOne customers.
• Cultivate and manage strong relationships with customers.
• Assist customers with questions and needs, in person, via phone or online ordering.
• Respond to and resolve more complex questions and issues as expertise grows.
• Pull and prepare inventory orders for customer pick up or delivery.
• Identify and capitalize on opportunities to grow sales with current and potential customers.
• Partner with branch leadership to implement new technologies and processes.

Skills

Customer service

Adaptability

Decision making

Inventory management

Physical stamina

Education

High school diploma or equivalent

Job description

Company Overview

SiteOne Landscape Supplyis the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.

At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together!

Position Overview

Our Customer Sales & Service Representatives (CSSRs) are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.

What you’ll do:

• Demonstrate exceptional customer service to all SiteOne customers
• Cultivate and manage strong relationships with customers
• Assist customers with their questions and needs, either in person, via the phone or through online ordering
• Based on more experience and greater knowledge of products and customer base, responds to and resolves more complex questions and issues
• Pull and prepare inventory orders for customer pick up or delivery
• Proactively identify and capitalize on opportunities to grow sales with current and potential customers
• Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
• Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment
• May assist in the onboarding and/or training of new associates
• Coach and assist less experienced staff in meeting expected customer service and satisfaction goals

Skills We Are Seeking

• 3+ years of green industry experience or knowledge of landscape, nursery, or irrigation product
• Minimum of 1 year experience in a retail or wholesale setting
• Excellent customer service skills
• Ready and willing to learn and adopt new technologies and ways of working
• Ability to think quickly and make sound decisions
• Inventory management experience helpful
• Must be able to lift a minimum of 50 pounds
• High school diploma or equivalent preferred

Compensation & Benefits

SiteOne offers a competitive compensation and benefits package designed to support the well-being of our associates. Benefits for benefit-eligible associates may include:

• Competitive Compensation
• Medical, Dental and Vision plans
• Paid Time Off, Paid Holidays
• DailyPay available!
• 401k with company match
• Tuition Reimbursement
• Lucrative Associate Referral Program
• Company Apparel and Work Boot Vouchers
• Opportunity for Advancement
• Paid Training and Business Certifications Available
• Free Counseling Services/Employee Assistance Program
• Life Insurance and Short- and Long-Term Disability Insurance
• Product Discounts
• Most Branches never work Sundays!

What This Job Description Covers

The information contained here is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. They may vary from position to position.

Our Commitment to Equal Opportunity

SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne—including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination—will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.

Compensation Transparency

Starting pay will depend on factors such as location and experience and will always meet or exceed applicable state and local minimum wage laws.