Customer Sales & Serv Rep

Applied Industrial Technologies; Norton Shores (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Base salary and bonus opportunities

Health, vision, and dental coverage

401(k) with company match

Paid vacation, sick time, and company‑

holidays

Tuition reimbursement

Personalized training and development

Job summary

Applied Industrial Technologies in Norton Shores, MI is seeking a Customer Service Representative to join our service and parts center. You will assist customers by phone and in person, clarify needs, research parts, and after you get up to speed, recommend solutions while aiming to meet monthly targets.

The role emphasizes building relationships, learning industrial distribution products, and using basic Microsoft Office tools.

Qualifications

• 6 months of customer service experience preferred.
• Desire to increase knowledge in industrial distribution products.
• Excellent telephone skills.
• Ability and desire to learn new systems and processes quickly.
• Enjoys working with computers, including basic knowledge of Microsoft Office (Outlook & Excel).
• Valid driver's license and clean driving record (MVR).
• SAP / ERP experience, preferred but not required.
• Some knowledge of industrial distribution products and hydraulics, preferred but not required.

Responsibilities

• Assist customers by phone and in person at our facility.
• Clarify needs, do research, and, after getting up to speed, recommend parts.
• Meet / exceed monthly sales goals while increasing customer satisfaction.
• Process quotes, take orders and provide post-order service.

Skills

Customer service

Telephone skills

Microsoft Office

Education

High school diploma or equivalent

Tools

SAP ERP

Job description

Customer service professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it.Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you.

You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.

This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks.

Just some of the things you'll be doing on a daily basis:

• Assist customers by phone and in person at our facility

• Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts

• Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction

• Process quotes, take orders and provide post-order service

REQUIREMENTS

Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.

Specific qualifications for the role include:

• 6 months of customer service experience preferred

• Desire to increase knowledge in industrial distribution products

• Excellent telephone skills

• Ability and desire to learn new systems and processes quickly

• Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine

• High school diploma or equivalent

• Valid driver's license and clean driving record (MVR)

• SAP / ERP experience, preferred but not required

• Some knowledge of industrial distribution products and hydraulics, preferred but not required

SALARY & BENEFITS

As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth.At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.

Benefits: Here is just some of what we have to offer:

• Base salary and bonus opportunities

• Health, vision, and dental coverage, 401(k) w/ company match

• Paid vacation, sick time, and company holidays

• Tuition reimbursement

• Personalized training and development program

• Career development and advancement opportunities

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.