Customer Sales Representative

Genuine Parts Company; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Genuine Parts Company is seeking a Sales Pro to grow the Napa Auto Parts store network and expand new and existing customer relationships. You will promote the full line of Napa products and programs, generate local leads, and collaborate with store managers to increase sales and profits.

The role requires 2+ years in a customer-focused, quota-driven environment, strong selling skills, and the ability to present information in group settings. A valid driver's license is required.

Qualifications

• Experience in retail or outside sales.
• 2+ years in a customer-focused role with quota responsibility.
• Knowledge of basic selling skills and sales calls.
• Ability to present information in group meetings.
• Valid driver’s license with ≤2 moving violations in the last 4 years.

Responsibilities

• Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits.
• Promote the entire line of Napa products and programs to Wholesale Customers.
• Develop plans with Store Manager to increase sales and proactively manage leads locally.
• Identify customer needs and align solutions with Napa offerings.
• Collaborate with manufacturers’ reps to improve programs and grow knowledge of lines.
• Engage customers through Napa’s eSales programs and deliver educational seminars.

Skills

Retail sales experience

Customer-focused

Quota-driven sales

Sales presentation

Education

Bachelor’s Degree

Job description

Job Summary

If you are passionate about selling, finding and winning new customers, new business, closing deals and sustaining these relationships even after the sale, the Sales Pro role may be for you! Our Sales Pro is a self-motivated, customer centric representative that works to promote our entire line of products and services and expand the business of new and existing customers.

Responsibilities

• Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits


• Promote the entire line of NAPA products and programs to Wholesale Customers


• Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basis


• Identify specific needs of customers and align solutions with NAPA’s offerings


• Work with manufacturer’s representatives to improve program offerings and grow customer knowledge of lines


• Engage customers and keep them connected through all of NAPA’s eSales programs


• Perform educational seminars, clinics and presentations on NAPA product lines and services


• Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone

Qualifications

• Prior experience in a Retail store or outside sales


• 2+ years of experience in a customer focused role and the ability to perform in a quota driven environment


• Understand and demonstrate basic selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance, closing the sale and account maintenance


• Capability to present information in group meetings


• Valid driver license with no more than 2 moving violations in the last 4 years required

Preferred Qualifications

• Bachelor’s Degree


• Background in the Automotive Industry

Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.


• Effectively communicates by motivating and inspiring others through clear and proactive communication.


• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.


• Makes balanced decisions and thinks strategically by being a forward thinker.


• Develops high-performing teams by providing inclusive leadership, attracting and developing world-class talent, providing ongoing feedback, and building trust across the organization.

Physical Demands / Working Environment

• Valid Driver’s License


• Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder when necessary and the stamina to stand and walk for entire work shift and lift up to 60 lbs of merchandise


• Clear speaking and attentive listening skills


• Set expectations, meet commitments, track results, and manage accountability


• Inspecting, protecting and maintaining company assets, merchandise, vehicles, building and people.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.