Customer Sales Rep II- Part Time

Palmetto State Armory L; Summerville (SC); On-site; USD 28,000 - 36,000; Full time

Job summary

Palmetto State Armory L in Summerville, SC seeks a customer-focused sales associate to support firearm purchases and related items. You will greet customers, advise on products, and process firearms transactions with accuracy in a fast-paced environment.

This role requires 2+ years in gun counter sales or related customer service, along with knowledge of ATF Form 4473 and NICS procedures. Evening/weekend shifts and physical duties are possible.

Qualifications

• High school diploma or GED.
• 2 years previous gun counter sales or customer service experience working with e4473.
• Working knowledge of ATF Form 4473 (paper form).
• Working knowledge of Orchid eBound Kiosk.
• Complete understanding of FBI National Instant Background Check System (NICS) process.

Responsibilities

• Assist customers with purchasing selections including firearms, class III items, ammunition, tactical gear, hunting and outdoor equipment, and apparel.
• Greet customers promptly and maintain a positive buying experience.
• Resolve customer issues to the best of your ability.
• Maintain the store environment (sweeping, dusting, restocking, fronting).
• Complete Federal Firearms Transfer Records (4473) and related documents with accuracy.
• Maintain knowledge of product offerings to advise customers in purchasing decisions.
• Remain impartial during sales and meet store sales goals.
• Report to store manager and department lead with daily duties.

Skills

Gun counter sales

Customer service

Communication

Attention to detail

Cash handling

Education

High school diploma or GED

Tools

ATF Form 4473 (paper form)

Orchid eBound Kiosk

NICS knowledge

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

JOB PURPOSE

Assist customers in initiating their purchases. Provide the highest level of customer service to maintain a positive buying experience.

DUTIES AND RESPONSIBILITIES

• Assist customers with their purchasing selections of, but not limited to the following items: firearms, class III items, ammunition, tactical, hunting, fishing, outdoor equipment, as well as men’s and women’s apparel.
• Greet customers in a timely matter as they approach your work area.
• Resolve customer issues to the best of your ability.
• Maintain the store in all of which will include sweeping, dusting, restocking, fronting, etc.
• Must be able to complete Federal Firearms Transfer Records (4473) and other related documents with 100% accuracy.
• Maintain a high working knowledge of product offerings to best advise customers in their purchasing decision.
• Remain impartial when making a sale, do not let personal bias negatively influence the outcome of the transaction.
• Efficiently close sales to meet overall store sales goals.
• Reports directly to store manager but frequently given daily duties or instruction from the Department Lead.
• A commitment to following directions is required.
• All other duties as assigned.

QUALIFICATIONS

• High school diploma or GED
• 2 years previous gun counter sales or customer service experience working with e4473.
• Working knowledge of ATF Form 4473 (paper form).
• Working knowledge of Orchid eBound Kiosk.
• Complete understanding of FBI National Instant Background Check System (NICS) process .
• Strong problem-solving skills, and able to deal with high customer volume.
• High attention to detail
• Cash handling and previous cash register experience is a plus.
• Strong interpersonal skills, including effective communication both orally and written.
• Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way.
• Positive attitude, goal driven, customer service oriented, and focused on overall strategic picture of the organization.

WORKING CONDITIONS

This position may require regular evening and weekend work and may include holidays as well. You may have to deal with challenging customers from time to time.

PHYSICAL REQUIREMENTS

Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, hearing, standing, walking, lifting up to 70 lb, climbing, stooping and sitting. Must be at least 18 years old.

DIRECT REPORTS

Not Applicable.

Must be at least 18 years old.

Export Control Compliance Notice

This position may involve access to technology or software source code subject to U.S. export control laws (ITAR/EAR). Employment is contingent on verifying U.S. Person status or obtaining any necessary export license/confirming the availability of a license exception. Applicants must provide information for export control screening, which will be reviewed for compliance. Palmetto State Armory may elect not to pursue a license or exception and may decline to proceed with an applicant on that basis.