CUSTOMER SALES AGENT - HLE

GSP Transportation Inc; Jacksonville (NC); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

On-the-job training

Opportunities for advancement

Paid time off

Referral program

Vision insurance

Job summary

GSP Transportation is seeking a Customer Service Agent (CSA) to greet customers and ensure smooth car rental transactions per SOPs. The role involves offering optional products, handling inquiries by phone and at the counter, addressing concerns, and guiding customers through the rental process.

The CSA will perform tasks in a fast-paced environment, emphasize service quality, and collaborate with the location team to meet targets and uphold company standards.

Qualifications

• Valid driver’s license and satisfactory motor vehicle report.
• Excellent problem‑solving skills.
• Basic computer skills, including data entry, typing, and some experience with Microsoft Word and Excel
• Ability to complete tasks with precision, speed, and a positive attitude
• Ability to work well with a team
• Customer service and sales orientation
• High school diploma or equivalent

Responsibilities

• Handle rental car transactions to accommodate customers
• Use effective sales techniques to encourage customers to utilize service options
• Receive telephone calls and handle or route customer-related issues
• Complete, review, and submit various reports to the supervisor or manager
• Maintain and update rental agreement files
• Enter and maintain information in location logs
• Complete car exchange requests in the computer system
• Communicate with shuttle drivers
• Perform additional responsibilities as assigned or required

Skills

Driver's license

Problem solving

Computer skills

Teamwork

Customer service

Sales orientation

HS diploma

Education

High school diploma or equivalent

Job description

Throughout over 30 years in business, we’ve learned that every organizational journey has twists and turns, bumps in the road, and even detours. That’s why it is important to have guiding principles to orient us in our drive for success.

Our core values of Consistency, Accountability, Relationships, and Service (C.A.R.S. for short) are the cardinal directions of our organizational compass, and they create an easy-to-remember acronym to guide how we engage with customers, business partners, and all members of the GSPT team.

We are looking for enthusiastic, friendly individuals who enjoy engaging with customers and are eager to drive the business while offering outstanding service with a focus on making every car rental experience memorable.

Position Summary

The CSA greets customers and ensures a smooth car rental transaction by following all SOPs and work instructions. The CSA offers optional supplementary products, handles phone and counter inquiries, addresses customer concerns, and guides customers through the rental transaction.

Key Responsibilities

• Handle rental car transactions to accommodate customers
• Use effective sales techniques to encourage customers to utilize service options
• Receive telephone calls and handle or route customer-related issues
• Complete, review, and submit various reports to the supervisor or manager
• Maintain and update rental agreement files
• Enter and maintain information in location logs
• Complete car exchange requests in the computer system
• Communicate with shuttle drivers
• Perform additional responsibilities as assigned or required

Qualifications

Required

• Valid driver’s license and satisfactory motor vehicle report
• Excellent problem‑solving skills
• Basic computer skills, including data entry, typing, and some experience with Microsoft Word and Excel
• Ability to complete tasks with precision, speed, and a positive attitude
• Ability to work well with a team
• Customer service and sales orientation
• Passion for helping others
• High school diploma or equivalent

Management Responsibilities

This position has no direct supervisory responsibilities. This position reports to the Counter Supervisor and Location Manager.

Work Environment & Physical Requirements

• Prolonged periods of sitting, working on a computer, twisting, bending, and walking; getting in and out of vehicles, driving, and inspecting vehicles
• May require periods of servicing and cleaning vehicles, lifting cleaning equipment, and using cleaning products
• 401(k)
• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Referral program
• Vision insurance

Equal Opportunity Employment

GSP Transportation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local law.

Disclaimer

This job description describes the general nature and level of work performed. Duties and responsibilities may change at any time with or without notice based on business needs. This description does not constitute a contract of employment.