Customer Return Representative - FT

Avis Budget Group; New York (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Bi-weekly hourly wage

On-the-job training

Paid time off

Medical, dental and other insurance

401k retirement benefits

Employee discounts

Job summary

Avis Budget Group is hiring for an outdoor customer service role at airport locations in New York. You’ll assist customers returning rentals, greet them, secure keys, and record vehicle details for processing in our system. The job emphasizes friendly service and efficient vehicle check-in.

Applicants should be 18+, have a valid driver’s license, basic computer skills, and be able to stand and move around the lot for extended periods. Remote work is not possible.

Qualifications

• Valid Driver’s License.
• Basic computer skills (typing, data entry).
• Effective verbal communication skills.
• Enjoyment of working with customers and providing great service.
• Willingness to work outdoors.
• Flexibility to work all shifts.
• Must be able to stand, walk, or move throughout the rental lot, enter and exit vehicles for prolonged periods.
• Must be 18 years of age and legally authorized to work in the United States.
• This position requires regular, on-site presence and cannot be performed remotely.
• 6 months retail or customer service experience is a bonus.

Responsibilities

• Assist customers as they return their rental vehicles.
• Greet customers, secure keys, record mileage and fuel levels.
• Check cars into the computer system and ensure efficient processing.
• Deliver professional, friendly customer service.

Skills

Valid driver's license

Basic computer skills

Verbal communication

Customer service

Outdoor work

Shift flexibility

Physical stamina

Retail/customer service experience (6m

Job description

Minimum Hourly Rate: $17.00Maximum Hourly Rate: $17.00Shift Premium may Apply

We’re hiring immediately! Do you enjoy working outdoors and helping customers complete their experience on a positive note? If you’re friendly, dependable, and take pride in providing great service, join the Avis Budget Group team at our airport locations.

In this role, you’ll be a key part of the return process—helping customers move smoothly through their drop-off while ensuring vehicles are accurately checked in and ready for the next rental.

What You’ll Do:

In this outdoor role, you will assist customers as they return their rental vehicles. This includes greeting customers, securing keys, recording mileage, fuel levels, and vehicle condition, and checking cars into our computer system. You will also help ensure vehicles are processed efficiently and accurately, all while delivering professional, friendly customer service.

Perks You’ll Get:

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-the-job training to learn our business and build your skills
• Paid time off
• Medical, dental and other insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

* Above perks may vary based on full-time/part-time status and location

What We’re Looking For:

• Valid Driver’s License
• Basic computer skills (typing, data entry)
• Effective verbal communication skills
• Enjoyment of working with customers and providing great service
• Willingness to work outdoors
• Flexibility to work all shifts
• Must be able to stand, walk, or move throughout the rental lot, enter and exit vehicles for prolonged periods, and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States
• This position requires regular, on-site presence and cannot be performed remotely
• 6 months retail or customer service experience is a bonus

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

JamaicaNew YorkUnited States of America